Viktoria Hapek
Wandsworth,UK
Summary
Skilled professional specializing in coaching, employee scheduling, and HR administration. Proficient in recruiting, interviewing, and hiring, with strong capabilities in retail inventory management. Experienced in customer service, app support, and user training, alongside system implementation and AI-assisted scheduling. Utilizes Microsoft Office, Microsoft Teams, and Google Drive to enhance organizational efficiency and aims to advance strategic HR initiatives for optimized workforce management.
Overview
29
29
years of professional experience
Work history
Senior Store Manager
Uniqlo EU Ltd
Spitalfields / Regent Street, London
2020.09 - 2026.03
- Senior store manager, guiding management team to create plans, providing training and evaluating their work, in the flagship store floor manager/training manager. Part of the flagship store opening project in 2022. Fast Retailing Management and Innovation Center Ambassador, HR-Admin Manager, guiding Admin Team and supporting admin/HR related matters in the flagship store, conducting Advance Partner inductions on Area Level. Accommodating training of New Store openings in the UK.
- Providing suggestion to HQ on business improvements, supporting the management team in the flagship store to achieve sales result with improving day to day operations and enrolling all new procedures in store (AI operated Work Schedule, Mobile POS, Workmate)
- Introducing "new way of working ", reducing stock room ratio from 10% to 2% with specified inventory control, achieving 0% shop floor out of stock ratio continuously, introducing O2O in store (pick up orders within 2 hours)
- Achieving business profit. Actively recruiting for MH shortages for better sales result, supporting HQ in recruitment procedures, assessment days of Uniqlo Management Candidate Program
- Creating training plan, developing people to achieve best result in store. Promotion results 80% vs Target, 60% of staff Advanced Level
- Recruited, trained and mentored 150 + staff over 1 year period.
Store Manager
Uniqlo EU Ltd
311 Oxford Street / Kingston / Kensington, London
2016.09 - 2020.09
- Independent store manager achieving store KPI’s, developing store team to next level
- In 2017 closing down Kingston store for refurbishment, working on reopening Project including recruitment, training, sales floor, work schedule full cycles. Opening sales result 140% vs Target.
- Reduced staff retention from 187% to 107% in a year
- Moving to Kensington store in 2018, RFID system roll out in store and reduced Shop Floor Out of stock ratio from 18% to 2%
- Achieved £1mil average monthly sales with controlling £1.2 mil inventory
- Accurately controlled store budgets, providing sufficient staffing to maintain excellent customer service within cost constraints.
- Supervised and led 4-5 department managers while overseeing productivity of 60 employees.
Assistant Manager / Supervisor of Operations
Uniqlo EU Ltd
Wandsworth / Kingston, London
2014.05 - 2016.09
- Increased sales to 110% through exceptional standards and customer service
- Worked closely with store manager on creating sales plans, campaign changes
- Strengthened operational efficiencies, developing improved work scheduling and merchandising methods.
- Supported Store Manager on Recruitment. Evaluated staff performance, implementing training and development programs to maintain excellent service levels for 25 people.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Customer Advisor
Uniqlo EU Ltd
Wandsworth, London
2013.09 - 2014.05
- Employee of Month Award 2013 Nov./ 2014 March.
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets. Performed high quality of customer service.
Barista, Bartender, Waitress
Aubaine Restaurant
Wimbledon, London
2012.09 - 2013.09
- Produced high volume coffee & drinks, served food, took payments, performed stock take, cleaning, led the bar with high hygiene standards. Employee of the Month Award in Nov 2012.
Receptionist, Breakfast Assistant
Mono GMBH
Ruhpolding
2004.09 - 2012.08
- Promoted welcoming environment while managing receptionist area and fielding requests for information. Processed bookings, Supported breakfast service on daily basis, managed food supply orders and stock.
Deli Owner / Entrepreneur
Delta Shopping Arcade
Balatonfured
1996.10 - 2004.09
- Managed day-to-day orders for the business including fruits, vegetables and wines, created work schedules, training plans for 4-5 employees, processed payroll, created strategies to improve profit.
Education
Level 3 Diploma - Managers Team Leader / Supervisor Apprenticeship for managers
Fareport Training Organization Limited
London, UKRetail and Store Manager Course - Retail
Commercial and Tourism Training Company Ltd
Veszprem, HungaryA-Levels - Kindergarten Teacher
Turr Istvan High School and College
Papa, Hungary 1 1990 - 1 1994
Certificate - Fundamentals of Graphic Design II
British Academy of Graphic Design
London, UKSkills
- Coaching and mentoring
- Employee scheduling
- Hiring and training
- Recruiting and interviewing
- Retail inventory management
- Organization and time management
- HR / Administration
- Customer Service
- APP support & User training
- System Implementation support
- AI assisted scheduling
- Tools: Microsoft Excel, Microsoft Teams , Google Drive
Timeline
Senior Store Manager
Uniqlo EU Ltd
2020.09 - 2026.03
Store Manager
Uniqlo EU Ltd
2016.09 - 2020.09
Assistant Manager / Supervisor of Operations
Uniqlo EU Ltd
2014.05 - 2016.09
Customer Advisor
Uniqlo EU Ltd
2013.09 - 2014.05
Barista, Bartender, Waitress
Aubaine Restaurant
2012.09 - 2013.09
Receptionist, Breakfast Assistant
Mono GMBH
2004.09 - 2012.08
Deli Owner / Entrepreneur
Delta Shopping Arcade
1996.10 - 2004.09
A-Levels - Kindergarten Teacher
Turr Istvan High School and College
1 1990 - 1 1994
Level 3 Diploma - Managers Team Leader / Supervisor Apprenticeship for managers
Fareport Training Organization Limited
Retail and Store Manager Course - Retail
Commercial and Tourism Training Company Ltd
Certificate - Fundamentals of Graphic Design II
British Academy of Graphic Design