Viktoria Danailova
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work history
Venue Manager
Chingie Entertainment
03.2023 - Current
- Driving a culture of excellent customer service ensuring all team members engage with customers enthusiastically, assist them on the shop floor, and provide the right information about promotions and different upcoming events
- Float control
- Responding to escalated customer complaints
- Providing a safe environment for team members and customers
- Identifying opportunities to improve the customer experience.
Executive Assistant / Assistant Manager
Mathew Omede Limited
03.2020 - 02.2023
- Assisted with diary and travel arrangements for the Managing Director
- Prepared weekly reports of the team performance
- Ensured smooth working process in MD's absence
- Took the ownership of all email management (high volume) - reading and responding to most of MD's emails and different departments
- Recruited, trained and developed new and current employees.
Team Leader
Tk Maxx
11.2018 - 03.2020
- Confidently made important decisions about what's best for the consumers, including taking on ownership for handling consumer issues in store
- Took ownership for delivering the business objectives set by the Store Manager, coaching the team to deliver the retail standards and service expectations
- Maintained a good commercial awareness of the store, understood the KPI's required and brough fresh ideas to the leadership team to drive performance against them
- Assisted store management with high level of stockroom/back area housekeeping including receiving deliveries, stock handling, adhering to all stock and cash control
- Took responsibility for the recruitment, induction and ongoing development of the team, through coaching, mentoring and providing feedback, developing assonates.
Construction Administrator
Teorita Ltd
03.2016 - 07.2018
- Developed and maintained relationships with contractors and subcontractors
- Ensured that all safety regulations are followed
- Provided support to the managers in any administrative duties such as handling all incoming calls in an efficient manner, deal with incoming and outgoing mails and emails, schedule meetings, photocopying and filing, etc
- Ensured that the document management process is applied through to between project teams or transition to operations
- Purchased materials and dealt with suppliers issues
Education
MSc - Finance, Banking Management and Marketing
Varna Free University
BA - International Relations and Law
Varna Free University
Skills
- Confident communicator
- Coaching and mentoring
- Leadership
- Time management
- Risk assessment
- Business strategy
Interests
- Volunteering
- Writing
- Photography
- Swimming
Languages
Bulgarian
Native
Timeline
Venue Manager
Chingie Entertainment
03.2023 - Current
Executive Assistant / Assistant Manager
Mathew Omede Limited
03.2020 - 02.2023
Team Leader
Tk Maxx
11.2018 - 03.2020
Construction Administrator
Teorita Ltd
03.2016 - 07.2018
MSc - Finance, Banking Management and Marketing
Varna Free University
BA - International Relations and Law
Varna Free University
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