Vikram Pandey
Peterborough,United Kingdom
Summary
- A driven and dynamic professional brings forth more than Fifteen plus years of progressive experience in the hospitality domain
- Effectively spearheaded individual with a critical focus on financial targets, design menu, guest services, problem-solving, team management, client relationship, cost control, and budgeting
- Forward-thinking multi-tasker able to analyze situations and costs and successfully determine profitable outcomes
- Skilled with inventory and ordering processes designed to reduce waste and save money
- Excellent verbal and written communication skills with solid organization and time management skills
- Talented at delivering exceptional guest experiences through thorough preparation, and an eye for the details that others overlook
- Strong ability to maintain budget controls and coverage needs to achieve business targets and provide high-quality operations support
Motivated professional with a strong ability to analyse situations and implement cost-effective solutions. Communicates effectively to manage customer needs and resolve concerns efficiently. Engages teams through effective training and support, driving productivity and cohesion.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Restaurant Manager
Tindli Peterborough by Chef Karnavar
Peterborough, United Kingdom
02.2025 - Current
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Streamlined operational processes, introducing new technologies to improve order accuracy and speed up service delivery.
- Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Implemented a reservation system to optimise seating capacity and reduce wait times during peak hours, enhancing overall efficiency.
- Fostered a culture of excellence among staff, recognising and rewarding outstanding performance to motivate and retain top talent.
Restaurant Manager
Katana Peterborough
Peterborough, United Kingdom
12.2023 - Current
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Educated staff members on procedural and menu changes.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Ran operations successfully according to industry best practices and owner standards.
ARM Food & Beverage
Bel-La-Monde (Luxe Opera)
New Delhi , India
12.2020 - 07.2023
- Responsible for maintaining excellent customer service for both internal & external
- Involve in exceptional design menus, purchase goods, and continuous improvements
- Articulate to managing the customer's needs and respond fast to the concerns
- Responsible for recruiting and training the F&B team
- Oversee the targets, KRA'A schedules, and procedures
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
Executive Food & Beverage
(La-Roca) East Man Colours
New Delhi, India
11.2018 - 11.2020
- Served only good-quality products to ensure guest satisfaction
- Maintained a safe and sanitized environment
- Built a healthy rapport with the guests to gather positive feedback from every individual guest
- Mentored team members' relations and team empowerment
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Reviewed reports, recommendations and requests from subordinate leadership.
Guest Services Associate
JW Marriott
New Delhi, India
01.2017 - 11.2018
- Oversaw guest seating and orders
- Communicated with the guests on the menus and recommended appetizers, desserts, or drinks
- Participated in team meetings to discuss guest feedback, operational challenges, and strategies for service enhancement.
- Greeted hotel guests with warmth and professionalism, providing exceptional first impressions for positive hospitality experiences.
- Resolved guest complaints with empathy and professionalism, turning negative experiences into positive outcomes.
- Managed inventory of front desk supplies and guest amenities, placing orders before stock depletion.
Education
BSc In Hotel Management - Management
Madurai Kamaraj University
Tamilnadu, India01-2016
Skills
- Monitored and implemented food hygiene procedures to meet industry and legal requirements
- Managed restaurant POS system to enhance customer service
- Utilised Microsoft Office to streamline workflows and enhance team productivity
- Created and managed spreadsheets using MS Excel to analyse and organise complex data
- Food & Beverage Cost Control
- Developed strong communication skills in diverse professional settings
- Managed inventory for efficient stock control and reduced wastage
- Managed multiple tasks to improve operational efficiency
- Enhanced problem-solving abilities in {JobTitle} role
- Designed menu concepts attracting diverse clientele
- Led training sessions to enhance team competence and productivity
- Enhanced guest satisfaction through attentive and personalised service
- Provided clear direction and support to enhance team performance and productivity
- Prioritised tasks to optimise productivity and efficiency
Websites, Portfolios and Profiles
https://www.linkedin.com/in/vikram-pandey-288868117
Languages
English
Advanced
C1
Hindi
Proficient
C2
Nepali
Proficient
C2
Certification
- Food safety and Hygiene
- Computer level C
Interests
- Listening music
- Travelling
Accomplishments
- Best Trainees of the Year
- Best Employee of the Year
- Best manager of the year
Timeline
Restaurant Manager
Tindli Peterborough by Chef Karnavar
02.2025 - Current
Restaurant Manager
Katana Peterborough
12.2023 - Current
ARM Food & Beverage
Bel-La-Monde (Luxe Opera)
12.2020 - 07.2023
Executive Food & Beverage
(La-Roca) East Man Colours
11.2018 - 11.2020
Guest Services Associate
JW Marriott
01.2017 - 11.2018
BSc In Hotel Management - Management
Madurai Kamaraj University