Vikram Kuril

• Perform real-time call audits and data accuracy checks on leads generated by the Research Analyst (RA) team to ensure lead quality, compliance with client requirements, and data integrity.
• Facilitate team meetings and coaching sessions with Research Analysts, establishing clear goals and offering timely feedback on call audits to ensure high standards of research accuracy and service delivery.
• Allocate call audits to Quality Analysts (QA) based on volume, sampling criteria, and business requirements, ensuring fair distribution and optimal workload management to meet audit targets and timelines.
• Conduct regular call calibration sessions with Operations Team Leaders to ensure alignment on quality standards, scoring consistency, and feedback delivery, fostering collaboration between Quality and Operations teams
• Collaborate with the software development team to provide feedback on the CRM auditing tool, sharing QA team requirements, reporting system errors, and highlighting issues encountered during audits to enhance tool functionality and user experience.
• Act as a point of contact for QA team members facing challenges with the CRM auditing tool, offering prompt solutions and process guidance.
• Conduct Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA) on client lead escalations to identify process gaps, assess potential risks, and prioritize corrective actions. Implement preventive measures to improve lead quality, enhance client satisfaction, and reduce recurrence of issues. Leverage Value Stream Mapping (VSM) to streamline audit workflows, eliminate non-value-added steps, and optimize the lead management process.
• Provide training, mentoring, and buddy-up support to new Quality Analysts, helping them understand audit processes, CRM tools, and quality standards
  
  
  
  

• Conducted Data Quality Audits and Voice Call Audits to ensure accuracy, compliance, and quality of telemarketing leads, including Whitepaper, HQL, MQL, BANT, and Waterfall leads.
• Performed call audits, call monitoring, and CD/CDQA lead audits to verify adherence to campaign guidelines and project-specific requirements.
• Prepared, maintained, and published internal and external quality reports for stakeholders, providing actionable insights to improve lead generation performance.
• Monitored audit queues and campaign trackers to ensure timely audit completion within defined TAT (Turnaround Time) and maintain high-quality standards.
• Delivered constructive feedback to lead generation executives, team leaders, and managers to improve call quality, lead accuracy, and campaign effectiveness.
• Conducted training sessions and knowledge sharing for new QA team members to improve their auditing skills, tool usage, and process knowledge.
• Took full ownership of audit deliverables, ensuring 100% completion of assigned audits within the deadline to support client commitments.

• Promoted to lead quality initiatives, overseeing call audits andcompliance
• Supervised a team of 20+ QA professionals, driving on-time delivery of daily audits while upholding process accuracy and compliance.
• Served as a bridge between Quality Assurance and Operations teams, ensuring timely execution of campaigns and alignment with delivery timelines.
• Delivered constructive feedback to Quality Analysts on call audits and communicated new updates, process changes, and best practices.
• Conducted regular call calibration sessions with the Operations team to align quality standards, audit criteria, and campaign expectations
• Oversaw the achievement of daily and monthly audit targets by effectively monitoring QA team performance and workload.
• Acted as the first point of contact for QA team regarding audit queries, process specifications, and audit-related challenges

1. Performed quality audits on lead generation calls by Research Analysts and inbound customer support calls as part of a pilot program to ensure compliance with process guidelines
2. Generated and shared quality reports with internal teams and external clients to drive process enhancements and transparency.
3. Ensured timely completion of assigned audits by managing audit queues and adhering strictly to TAT and delivery commitments.

• Effectively perform outbound calls to target prospects in defined geographies like UK, North America to brief prospect about client services
• Market research, contact discovery and profiling
• Effectively perform outbound calls to target prospects in defined geographies like UK, North America to brief prospect about client services
• Contact discovery via professional networking websites like LinkedIn, zoom info
• Whitepaper/MQL/HQL Campaigns.

• Effectively perform outbound calls to target prospects in defined geographies like UK, North America to brief prospect about client services
• Contact discovery via professional networking websites like LinkedIn, zoom info
• Market research, contact discovery and profiling
• Whitepaper/MQL/HQL Campaigns.

• Visit market
• Develop a strategy the team will use to reach its goal
• Training & Grooming of Sales Executive
• Giving Training for Non-ISD Outlet owners
• Handling Secondary & tertiary sales
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Covered Area - Nagpur

• HTC handset sales
• Handling Customer queries & resolving their issues
• Achieving Monthly Sales target
• Customer handling & Customer service.