Vikram Arora
Feltham,UK
Summary
Versatile professional with expertise in bilingual customer service and hospitality management. Proficient in health and safety compliance with strong interpersonal skills. Dedicated to delivering exceptional service and ensuring client satisfaction. Ready to leverage problem-solving abilities and multilingual communication in a flight attendant position.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work history
Care worker
Comfort Care Services
Slough
01.2021 - Current
- Assisted patients with daily living activities including bathing, grooming, and meal preparation to promote independence.
- Administered medication accurately per prescribed guidelines.
- Maintained detailed records to measure client development against care plan objectives.
- Adapted communication methods to improve understanding for non-verbal, deaf, or elderly clients.
- Followed safe lifting and driving practices to ensure maximum client safety.
- Contributed to team efforts by supporting colleagues, sharing knowledge, and achieving collective goals.
Customer service assistant
Hilton Syon Park
London, Middlesex
05.2019 - 03.2020
- Led by example in providing customers with attentive, professional restaurant service.
- Streamlined operations for smoother restaurant service.
- Worked flexibly to meet peak restaurant service hours and cover staff absences.
- Supported overall restaurant operation, assisting other team members when necessary for seamless service.
- Built solid relationships with key clients by providing exceptional customer service. Managed over 50 customer calls per day.
Customer service and sales rep
Gekko
Newbury, Berkshire
01.2011 - 01.2020
- Trained store staff on diverse products to enhance sales performance.
- Engaged customers using product knowledge to facilitate enjoyable sales experiences.
- Arranged products and point-of-sale materials to attract customers effectively.
- Monitored competitor promotions and submitted detailed reports to brands.
- Boosted sales revenue by 20% within 12 months through targeted customer engagement and strategic upselling
- Improved customer satisfaction by effectively handling complaints and inquiries.
Marketing executive
Elite Mobile
Wembley
01.2010 - 01.2014
- Liaised with stakeholders, including customers and suppliers, to strengthen relationships.
- Executed marketing campaigns for network partners targeting relevant customer databases.
- Created marketing proposals while sourcing and securing sponsorship for activities.
- Managed production of diverse marketing materials across digital and print platforms.
- Oversaw external agencies and collaborated with designers on artwork creation.
- Initiated a successful corporate email communication programme for loyal database members.
Customer service and senior sales associate
House Of Fraser
London
01.2009 - 01.2010
- Maximised sales through effective store operations and stock management.
- Delivered first-class customer experience by addressing needs promptly.
- Operated till, ensuring accurate counting and reconciliation of float.
- Managed customer complaints effectively, restoring confidence in our products and services.
Customer service and senior sales associate
Selfridges & Co
London
01.2006 - 01.2009
- Greeted customers to ascertain needs, ensuring a welcoming environment.
- Assisted customers in selecting optimal products through informed recommendations.
- Processed payments accurately, managing cash and electronic transactions efficiently.
- Monitored customer behaviour for theft prevention and fraud detection.
- Handled luggage repair queries to maintain customer satisfaction.
- Oversaw the customer service department for improved client satisfaction levels.
Education
Master of Business Administration - Strategic Marketing
Cardiff Metropolitan University
Cardiff 02.2007 - 09.2008
Skills
- Bilingual customer service
- Hospitality management
- Food and beverage preparation
- Complaint resolution
- Teamwork and time management
- Health and safety compliance
- Personal care assistance
- Basic life support
- Dementia care management
- Care plan oversight
- Safeguarding vulnerable adults
- Upselling techniques and sales reporting
- Product merchandising
References
References are available on request
Hobbies and Interests
Currently include: Animal care, coaching and fundraising for local cricket club and socialising with friends.
Affiliations
- Community service, team sports (Cricket), travelling, learning about different cultures.
Accomplishments
Recognition award for increasing Trustpilot score from 2.9 to 3.9
Best customer service assistant award in 2007 at Selfridges & Co
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Gujarati
Upper intermediate
Punjabi
Advanced
References
References available upon request.
Timeline
Care worker
Comfort Care Services
01.2021 - Current
Customer service assistant
Hilton Syon Park
05.2019 - 03.2020
Customer service and sales rep
Gekko
01.2011 - 01.2020
Marketing executive
Elite Mobile
01.2010 - 01.2014
Customer service and senior sales associate
House Of Fraser
01.2009 - 01.2010
Master of Business Administration - Strategic Marketing
Cardiff Metropolitan University
02.2007 - 09.2008
Customer service and senior sales associate
Selfridges & Co
01.2006 - 01.2009
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