Vikky Srivardhana
St Albans,Hertfordshire
Summary
Brand protection professional with over three years of progressive experience in online IP enforcement and client success management, advancing from analyst to partner level. Proven expertise in digital takedowns across e-commerce, social media, and ISP channels. Experienced in driving operational delivery to strict KPIs and SLAs, managing client escalations, and collaborating cross-functionally with legal, moderation, and product teams. Known for clear communication, sound judgement under pressure, and a drive to continuously improve processes and outcomes. A collaborative and approachable team player, who motivates teams through support and trust, creating an environment where people are empowered to do their best work and deliver results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Associate Brand Protection Partner
Corsearch
London, City of London
2025.07 - Current
- Lead client success management by designing and coordinating tailored brand protection strategies aligned to individual client risk profiles and enforcement priorities.
- Track programme performance, produce insights reporting, and proactively identify opportunities to demonstrate value and drive account growth.
- Serve as a key point of contact for client relationships, managing escalations and ensuring sustained satisfaction and retention through strategic communication and delivery excellence.
Client Delivery Specialist
Corsearch
London, City of London
2024.10 - 2025.07
- Managed client accounts and day-to-day operational delivery, ensuring consistent adherence to agreed KPIs, SLAs, and client deliverables.
- Drove the implementation of Corsearch enforcement technology alongside bespoke strategies tailored to each client's needs.
- Worked closely with cross-functional teams across moderation, investigations, and product technology to resolve issues efficiently and maintain seamless service delivery.
- Supported onboarding and knowledge transfer for team members, contributing to a culture of shared expertise and continuous improvement.
Brand Protection Analyst
Corsearch
London, City of London
2022.09 - 2024.10
- Executed online brand protection operations, issuing takedown notices across e-commerce platforms, social media, ISPs, and individual website owners to address IP infringements at scale.
- Conducted research and analysis across multiple data sources to produce timely, actionable intelligence that informed enforcement priorities.
- Maintained accurate process documentation and audit-ready records, building deep familiarity with end-to-end enforcement workflows and establishing the operational foundation for consistent, high-quality delivery.
Legal Researcher
CUBE
London, City of London
2021.12 - 2022.09
- Supported research and analysis of laws and regulations pertinent to financial services sector.
- Reviewed and edited translations from source language to English, ensuring clarity and precision.
- Assisted in assessing regulatory insights for applicability and verified metadata for enhanced classification accuracy.
M&A News Correspondent
Mergermarket
London, City of London
2018.05 - 2021.09
- Researched and summarised financial articles relating to mergers and acquisitions.
- Assisted in monitoring diverse sources to identify relevant M&A activity.
- Supported the creation of customised M&A profiles by integrating intelligence with historical data.
Education
Bachelor of Arts - Economics and Politics
University of Westminster
London 2014.09 - 2017.06
A-Levels - Economics, English Literature, Arts & Design
Wycliffe College
Gloucester, Gloucestershire 2012.09 - 2014.06
Skills
Online brand protection strategy
Customer success management
Cross-functional collaboration
Microsoft Office proficiency
Bilingual communication skills
Languages
English
Native
Thai
Native
Timeline
Associate Brand Protection Partner
Corsearch
2025.07 - Current
Client Delivery Specialist
Corsearch
2024.10 - 2025.07
Brand Protection Analyst
Corsearch
2022.09 - 2024.10
Legal Researcher
CUBE
2021.12 - 2022.09
M&A News Correspondent
Mergermarket
2018.05 - 2021.09
Bachelor of Arts - Economics and Politics
University of Westminster
2014.09 - 2017.06
A-Levels - Economics, English Literature, Arts & Design
Wycliffe College
2012.09 - 2014.06