Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vikki Lyon

Andover,Hampshire

Summary

Service-focused FOH Manager capable of tackling multiple tasks simultaneously and successfully. Offering over 7 years of expertise working closely with different personalities within the Army. Enthusiastic individual with established skills in the front line of Mess environment. Fully capable of running the day to day workings of the mess, including the smooth running of functions.

Currently working in a Tri-Mess in Bulford, stepping up the ladder to further my career towards mess manager.

Previously working within a busy combined Mess with 3 Battalions and work closely along side the Mess Manager to gain more experience and knowledge with processes and procedures within a Mess Managers role.

Looking to further growth within Sodexo in a Mess Managers role.

Compliant with all local and site regulations. Safe behavior role model.

Plan and organise, orders, deliveries of service operations.

Help improve Health and Safety within the Mess and surrounding areas.

Contribute attention to detail to delivering the best to our clients.

Liaise with the RSM/PMC to develop a strong relationship and promote Sodexo.

I have also just enrolled in a HIIT Apprenticeship in Hospitality Management.

Overview

10
10
years of professional experience

Work History

Head Steward

Sodexo
Tidworth, Wiltshire
09.2021 - Current
  • Maintained meticulous mess appearance by constantly verifying cleanliness and tidiness of all public areas.
  • Interacted with mess members and staff to build rapport.
  • Coordinated up to 200 attendees in safely entering and exiting site areas.
  • Complied with food storage, hygiene and safety policies.
  • Welcomed mess members and guests and promptly resolved queries.
  • Cleared the mess and removed waste following events and functions.
  • Helped mess members with any requests and answered questions to the best of my ability in the mess managers absence.
  • Undertaken various tasks including function preparation, silver cleaning, setting for dinner nights and joint mess functions.
  • Stepped in to cover the mess manager whilst on annual leave, undertaking new tasks from stocktaking to inputting data onto spreadsheets for billing of mess members. Ran small functions in the absence of the Mess Manager.
  • Signing in deliveries and transferring stock to other messes and retail shops on site.
  • Actioned tasks and responsibilities assigned by the mess manager/site managers.
  • Learning how to process invoices.
  • Reporting faults within the building for communal areas or for accommodation.
  • Covering shifts at late or no notice to help cover the needs of the business.
  • Carried out day-to-day duties accurately and efficiently.
  • Replenished stock and processed deliveries to maximise product availability.
  • Supported team by demonstrating respect and willingness to help.

Steward

Aramark
Catterick Garrison, North Yorkshire
01.2019 - 09.2021
  • My key responsibilities are to ensure that the customer is served with the high standard that is expected in a WO's and Sgts mess.
  • To serve the customer at the till and make sure that the customer is happy, and if the client wishes to purchase any additional items before they are seated.
  • I have helped in the kitchen if it has become busy for the chef.
  • Uphold outstanding cleaning standards and sanitizing all mess areas and all equipment used during service.
  • Cleaning is a large part of my daily routine, the mess needs to be clean and tidy, before the next service.
  • Collaborated with teams of up to 10 to ensure smooth running of mess functions in accordance with official schedules.
  • Working by myself also as part of a team is essential to make the business work well.
  • Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of displays, counters and seating areas.
  • Ensured operational efficiencies during peak hours by assisting wait staff with food service, serving up to 30+ guests.

Cleaning Worker

Sodexo/Aramark
Catterick Garrison, North Yorkshire
07.2015 - 12.2019
  • Kept cleaning materials and equipment in clean, tidy and usable condition, ensuring effective stock-level management.
  • Updated COSHH knowledge and expertise through regular assessments and training.
  • Deep cleaned toilets and washrooms, ensuring regular replenishment of toilet requisites.
  • Carried out dusting and damp dusting of all fixtures and fittings for a sparkling finish.
  • Collected and bagged up refuse, delivering to appropriate bin and recycling areas.
  • Monitored cleaning product inventory, ordering quantities as necessary to maintain well-stocked cleaning supplies.
  • Provided a can-do attitude in all cleaning tasks for high productivity levels and positive team morale.
  • Cleaned toilet and bathroom areas on a regular basis, regularly updating records to maintain continued hygiene levels.

FOH Manager

Sodexo
Bulford Camp, Wiltshire
05.2024 - Current
  • Delegated tasks among team members to ensure smooth operation during peak hours.
  • Performed regular stock checks, ensuring all documentation is completed accurately.
  • Taking training sessions for all the team to maintain quality service standards.
  • Led staff meetings to improve communication and teamwork.
  • To strive to develop knowledge within the scope of the role.
  • Microsoft office, EprophIT, Teams.

Education

First aid

Sodexo
Tidworth, Wiltshire
/2022 - /2025

Fire marshall

Sodexo
Tidworth, Wiltshire
/2022 -

NVQ Level 1 - Health and social care

Longfield Upper School
Longfield, Kent
05.1996

GCSE -

Longfield Upper School
Longfield, Kent
05.1994

Skills

  • Customer service
  • Quality in service
  • Event planning and assistance
  • Conflict handling
  • Consistent training and updating knowledge
  • Conversing with customers to create strong customer relations
  • Customer Assistance
  • Guest Services
  • Calm and level-headed under duress
  • Cash handling
  • Awareness of Health and safety and food safety
  • New staff training and continuous monthly training
  • Recruiting new employees
  • Health, safety and environment (HSE) compliance

Timeline

FOH Manager

Sodexo
05.2024 - Current

Head Steward

Sodexo
09.2021 - Current

Steward

Aramark
01.2019 - 09.2021

Cleaning Worker

Sodexo/Aramark
07.2015 - 12.2019

First aid

Sodexo
/2022 - /2025

Fire marshall

Sodexo
/2022 -

NVQ Level 1 - Health and social care

Longfield Upper School

GCSE -

Longfield Upper School

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Vikki Lyon