Vikki Pearson
Crewe,Cheshire
Summary
Dedicated Retail Professional experienced in enhancing customer satisfaction through effective communication and efficient query resolution. Delivered accurate transactions through expertise in point of sale operations and cash handling while boosting sales and maintaining well-organised shelves. Committed to contributing value within a team-oriented environment by prioritising workloads and demonstrating reliability.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work history
Supermarket Assistant/ Driver
Waitrose, Sandbach
Sandbach
2012.01 - 2026.06
- Delivered a welcoming, efficient checkout service, addressing customer queries and resolving complaints swiftly
- Served customers, ensuring consistent service in line with procedures and standards during branch operations and deliveries
- Ensured compliance with age-restricted sales regulations while managing customer queues effectively.
- Performed cash handling securely, reducing risk of thefts or financial discrepancies.
- Replenished and managed stock and tickets, achieving high display standards
- Organised and set up pickers for next day deliveries, facilitating efficient order fulfilment
- Trusted to train and mentor new/old checkout partners on till systems and customer protocols
Office Administrator
Iron Bridge Business Solutions Ltd., Nantwich
Nantwich
2011.01 - 2026.06
- Managed personal caseload of clients’ documentation, including payslips and timesheets, ensuring accuracy and timely processing.
- Performed reception duties, meeting and greeting clients to create a welcoming environment.
- Secured opening and closing of premises, ensuring operational readiness.
Customer Support Officer
CAEM, Crewe
Crewe
2005.01 - 2026.06
- Processed customer orders over the telephone to ensure accurate fulfilment.
- Coordinated with warehouse order pickers to guarantee timely and accurate deliveries.
- Sent confirmation documentation to clients, ensuring clear communication of order details.
Shop Assistant
League of Friends, Leighton Hospital, Crewe
Crewe
2003.01 - 2004.01
- Managed store access as key holder, overseeing inventory management, stock control, rotation, and replenishment to ensure optimal product availability
- Processed cash transactions accurately while maintaining cleanliness and organisation of the work environment
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Updated window displays regularly for fresh store appeal.
- Directed customers towards fitting rooms when needed for convenient try-on experience.
Lance Corporal / Driver
British Army
1995.01 - 2003.01
- Coordinated vehicle assignments to optimise operational efficiency
- Maintaining stock control in the Stores Department
- Executed administrative duties, including management of rations and leave cards
- Organised and maintained confidential personal files for 50 – 100 soldiers, ensuring data integrity
Education
Waitrose Home Shopping Driver Training - Medium Risk
AA DriveTech
ECDL Level 1 - undefined
South Cheshire College
CreweCity & Guilds levels 1 and 2 - Adult Literacy, Adult Numeracy
Cheshire Training
CreweNVQ Public Services - Armed Service
British Army Education Centre
NVQ Level 1 - Business Administration
South Cheshire College
CreweRSA Level 1 Typing - Distinction
Sandbach Specialised Technical College
SandbachCompleted a broad and general secondary education - GCSE level
Victoria Community High School
Crewe 1987.01 - 1993.01
Skills
- Point of sale operations
- Customer checkout
- Cash handling
- Inventory management
- Shelf replenishing
- Stock rotation practice
- Age-Restricted sales verification
- Sales boosting
- Customer support
- Excellent Communication skills
- Till operating
Timeline
Supermarket Assistant/ Driver
Waitrose, Sandbach
2012.01 - 2026.06
Office Administrator
Iron Bridge Business Solutions Ltd., Nantwich
2011.01 - 2026.06
Customer Support Officer
CAEM, Crewe
2005.01 - 2026.06
Shop Assistant
League of Friends, Leighton Hospital, Crewe
2003.01 - 2004.01
Lance Corporal / Driver
British Army
1995.01 - 2003.01
Completed a broad and general secondary education - GCSE level
Victoria Community High School
1987.01 - 1993.01
ECDL Level 1 - undefined
South Cheshire College
City & Guilds levels 1 and 2 - Adult Literacy, Adult Numeracy
Cheshire Training
NVQ Public Services - Armed Service
British Army Education Centre
NVQ Level 1 - Business Administration
South Cheshire College
RSA Level 1 Typing - Distinction
Sandbach Specialised Technical College
Waitrose Home Shopping Driver Training - Medium Risk
AA DriveTech