Vikki Morris
Cheadle,Staffordshire
Summary
Dedicated professional with expertise in staff supervision, cleaning protocols, and health and safety regulations. Demonstrates exceptional attention to detail and a keen eye for room inspections. Committed to maintaining high standards of cleanliness and safety, aiming to contribute effectively to organisational goals.
Very hard working, good communication both written and verbal.
Overview
5
5
years of professional experience
Work history
Assistant Housekeeping Manager
Merlin Entertainments
Alton, Staffordshire
2023.01 - 2025.12
- Ensured compliance with health and safety regulations, creating a safe work environment.
- Implemented cost-effective measures in housekeeping operations without compromising on quality of service offered to guests.
- Collaborated with maintenance department for immediate repair or maintenance works needed in rooms or common areas.
- Keeping records of sickness and doing relevant paperwork.
- Handled urgent cleaning requests efficiently, thereby improving guest experience.
- Fostered a positive working atmosphere, contributing towards increased employee morale and productivity.
- Coordinated housekeeping staff for efficient scheduling and task allocation.
- Improved guest satisfaction by ensuring high standards of cleanliness and hygiene.
- Assisted in inventory management for timely replenishment of cleaning supplies.
- Assisted Housekeeping Manager during peak seasons, ensuring smooth workflow under pressure.
- Liaised with front office team for updating room status accurately and promptly.
- Delegated tasks effectively based on individual skills, enhancing overall performance.
Room Checker
Merlin Entertainments
Alton, Staffordshire
2020.09 - 2022.12
- Standardised checklists for regular audits, enhancing process consistency and reducing errors.
- Achieved accuracy under pressure, meeting strict deadlines while ensuring attention to detail.
- Managed workload effectively to ensure timely completion of assignments.
- Promoted open communication between departments, improving team cohesion and facilitating issue resolution.
- Promoted a smooth work environment by promptly addressing queries and concerns from team members.
- Accomplished accurate inventory counts, supporting effective stock management.
Skills
- Staff supervision
- Cleaning protocols
- Health and Safety regulations
- Attention to Detail
- Room inspections
- Eye for detail
- Ready to learn
Timeline
Assistant Housekeeping Manager
Merlin Entertainments
2023.01 - 2025.12
Room Checker
Merlin Entertainments
2020.09 - 2022.12