Vikas Shrivastava
Crawley,UK
Summary
Accomplished professional with expertise in hotel management, food and beverage operations, and events management. Demonstrates a proven track record in driving commercial strategy and revenue growth while maintaining full accountability for P&L management, forecasting, and budget control. Skilled in sales, marketing, and digital performance optimisation, with a strong focus on guest experience and customer satisfaction. Adept at leading teams through effective people leadership, HR practices, and employee relations while ensuring compliance with health, safety, and governance standards. Experienced in warehouse logistics, supply chain management, and leveraging artificial intelligence for digital innovation. Actively engaged in community initiatives, charity work, and networking to foster meaningful connections.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operations & Commercial Manager
C Verty Furniture Ltd – Verty Furniture & Indian Hub
Corby, Northamptonshire
2026.01 - 2026.03
- Oversaw daily business operations across retail, wholesale, e-commerce, and logistics to optimise commercial performance and operational efficiency.
- Directed warehouse and logistics operations to enhance service delivery.
- Negotiated with international suppliers on product ranges, pricing, and shipping schedules to secure cost-effective supply chains.
- Organised company participation in trade shows and exhibitions to strengthen brand presence and expand distribution channels.
- Evaluated customer feedback and service performance to ensure exceptional satisfaction and protect brand reputation.
- Managed accounts, produced forecasts, and prepared profit and loss reports to maintain robust cost control and profitability.
- Developed strategic partnerships with furniture retailers to support long-term commercial relationships.
General Manager
Reigate Manor Hotel
Reigate, Surrey
2017.03 - 2025.10
- Managed operational and financial reporting to ownership with full accountability.
- Collaborated with revenue managers on pricing strategy and demand forecasting to enhance occupancy and market share.
- Supported total revenue initiatives by coordinating room, wedding, conference, and F&B strategies to increase profitability.
- Ensured guest satisfaction through visible leadership and adherence to operational standards.
- Assisted in navigating complex HR and employee relations issues while balancing compliance and business needs.
- Oversaw kitchen refurbishment that improved food hygiene rating from 3 to 5.
- Facilitated directors' transition from Best Western to independent operation.
- Engaged actively with local charities such as Stripey Stork and Room to Reward.
- Fostered a high-performance culture, resulting in increased productivity.
- Maintained compliance with industry regulations at all times.
- Increased overall operational efficiency by implementing new management strategies.
- Improved staff retention with robust HR policies and procedures.
- Established successful partnerships with other companies for mutual growth.
- Identified new business opportunities, leading to market expansion.
- Built high-performing teams to achieve organisational objectives.
- Achieved customer satisfaction with regular feedback and improvement sessions.
Group General Manager
Manor Collection (Reigate Manor & Hadlow Manor)
Betchworth, Surrey
2021.11 - 2023.01
- Facilitated communication with hotel managers and head office teams regarding sales, marketing, and revenue operations.
- Supported daily operational activities to maintain strong commercial performance and profitability across hotels.
- Assisted in addressing HR and employee relations matters while ensuring adherence to company policies and procedures.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
Deputy General Manager
Jurys Inn London Croydon (Amaris Hospitality)
2016.01 - 2017.01
- Managed operations across all departments.
- Collaborated with sales and revenue teams to support occupancy and revenue goals.
- Ensured high guest satisfaction ratings across the group.
Hotel Operations Manager
Crowne Plaza Felbridge Hotel & Spa-IHG | Interstate Hotels
Felbridge, Surrey
2013.01 - 2016.01
- Managed hotel operations and enhanced guest experience across a 120-bedroom establishment.
- Supported total turnover of £5.75 million through strategic oversight.
- Assisted in key leadership during hotel acquisition and brand transition.
- Achieved highest UK AA 4-star merit score at the time of assessment.
- Maintained compliance with 5-star food safety standards.
- Oversaw operations of award-winning afternoon tea and multiple dining venues.
- Collaborated with direct reports including restaurant manager and executive chef to ensure service excellence.
Food & Beverage Manager
Crowne Plaza London – Gatwick. IHG (Crimson Hotels)
Crawley, West Sussex
2011.01 - 2013.01
- Assisted in managing daily food and beverage operations across multiple outlets.
- Supported cost control measures and monitored labour efficiency to enhance margin performance.
- Collaborated with sales and marketing teams for successful execution of conference, banqueting, and group business activities.
Conference & Banqueting Manager
Crowne Plaza London – Gatwick IHG (Crimson Hotels)
Crawley, West Sussex
2008.01 - 2011.01
- Assisted in managing high-volume C&B operations accommodating up to 280 guests.
- Supported daily operations with turnovers exceeding 900 covers.
- Collaborated with corporate clients and event organisers to enhance space utilisation and revenue.
- Led staff training initiatives to improve service standards.
Asst Events Manager / Restaurant Manager
Mercure Windsor Castle Hotel -Accor Hotels
Windsor, Windsor and Maidenhead
2007.03 - 2008.10
- Assisted in managing operations for restaurant conferences and events.
- Supported luxury hotel operations opposite Windsor Castle with a rich history.
- Coordinated guest services across 108 bedrooms.
Earlier Career
2002.01 - 2008.01
- Hilton Newbury (2004 to 2005) | Holiday Inn Gloucester (2005 to 2007) | Hyatt Regency Mumbai India 2003 to 2004 | TGI Fridays (2002 to 2003)
Education
Bachelor - Hotel Management & Catering Science
Mangalore University
India 1998.04 - 2002.06
Skills
- Hotel Management Food & Beverage Management Events Management
- Commercial Strategy & Revenue Growth
- Full Accountability for P&L Management, Forecasting & Budget Control
- Sales, Marketing & Digital Performance
- Warehouse, Logistics & Supply Chain Management
- Guest Experience & Customer Satisfaction
- People Leadership, HR & Employee Relations
- Health, Safety & Compliance Governance
- Artificial Intelligence & Digital Innovation
- Community, Charity & Networking Engagement
Certification
- Artificial Intelligence Applications and Implementations
- Health & Safety Management and Fire safety | Risk Assessment
- Food Safety Level 2 & 3
- Personal Licence
- Emergency & Mental Health First Aid
NATIONALITY
British
Timeline
Operations & Commercial Manager
C Verty Furniture Ltd – Verty Furniture & Indian Hub
2026.01 - 2026.03
Group General Manager
Manor Collection (Reigate Manor & Hadlow Manor)
2021.11 - 2023.01
General Manager
Reigate Manor Hotel
2017.03 - 2025.10
Deputy General Manager
Jurys Inn London Croydon (Amaris Hospitality)
2016.01 - 2017.01
Hotel Operations Manager
Crowne Plaza Felbridge Hotel & Spa-IHG | Interstate Hotels
2013.01 - 2016.01
Food & Beverage Manager
Crowne Plaza London – Gatwick. IHG (Crimson Hotels)
2011.01 - 2013.01
Conference & Banqueting Manager
Crowne Plaza London – Gatwick IHG (Crimson Hotels)
2008.01 - 2011.01
Asst Events Manager / Restaurant Manager
Mercure Windsor Castle Hotel -Accor Hotels
2007.03 - 2008.10
Earlier Career
2002.01 - 2008.01
Bachelor - Hotel Management & Catering Science
Mangalore University
1998.04 - 2002.06