VIJITH MOHANAN

• Hospital Network Migration: Led a comprehensive project to transition the entire hospital network from Extreme Networks to a Cisco-based infrastructure.
• Managed the deployment of Cisco switches and routers, ensuring minimal downtime and a seamless transition.
• Cisco DNAC & ISE Provisioning: Utilized Cisco DNA Center and Identity Services Engine for provisioning and managing network devices across multiple offsite locations, enhancing network security and efficiency.
• Mitel VoIP Systems: Configured and installed Mitel Collaboration VoIP phones, facilitating improved communication across departments. Managed server installations and system integrations.
• Network Troubleshooting: Conducted regular network maintenance, including patching and troubleshooting, to ensure optimal performance and reliability.
• Project Management: Coordinated with IT teams and vendors to ensure timely completion of the network upgrade project, adhering to strict compliance and security standards.

First- and second-line support via helpdesk system
with regard to network, telecommunication and
related products and systems.
Liaison between trust and all support contractors with regard to faults and daily issues.
Onsite technical support for implementation of new systems and products.
Responsible for daily moves, changes, and installations of new data points,
Provision of advice to users on telecom products, e.g. fax, headsets, answering services, cordless handsets, mobile phones and pagers, Voip phones.
Design and implementation of housekeeping and
backup procedures for relevant systems.
Manages telecoms help desk queue with aid of
other colleagues.
Assists Network Manager to ensure that network
infrastructure and related components delivers
intended services to users at its optimal level.
Uses network management systems software and
appropriate analysis equipment to collect routine
network load statistics, model performance, and
create reports, including proposals for
improvement.
Investigates and diagnoses complex network
problems, working with users, other staff and
suppliers as appropriate. Resolves such problems,
co-operating with Technical Support teams to
maintain overall network performance

• Network Connectivity troubleshooting, ping, tracert, telnet.
• Communicating and Negotiating with users, specialists, other staff and suppliers.
• Investigating, diagnosing and resolve all network problems.
• Network Monitoring
• Perform troubleshooting between the sites.
• Conduct site surveys, and prepare documentation for company.
• Prepare daily performance report.

• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Troubleshoot complex multi-vendor network service provider issues.
• Integrated data, voice and video networks for use in multi-site installations.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Assisted with implementation and support of network monitoring tools.
• Managed, tracked and coordinated problem resolution and escalation processes.
• Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
• Configure and troubleshoot network and security equipments like routers, switches and firewalls, UNIX and Windows servers etc.
• Specific experience Cisco ISR 4000 series, ASR routers and Most cisco Switches.

• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
• Extended analysis to assist technology team efforts to escalate and resolve issues.
• Analyzed and developed service goals for in-bound call center.
• As Customers targeted questions to quickly understand the root of the problem.
• Talk clients through a series of actions, either via phone , email or chat, until they've solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams like software developers.
• provide prompt and accurate feedback to customer.
• Increased customer satisfaction ratings to 100%.