VIJAY KUMAR RAMAVATH
Stevenage,Hertfordshire
Summary
Data analyst with strong expertise in R, Python, SQL, and SPSS, focusing on data visualization through Power BI and Tableau. Skilled in statistical techniques including regression analysis and hypothesis testing, with proven capabilities in data modelling and machine learning. Successfully enhanced data reporting systems, resulting in improved business decision-making and significant cost reductions.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Customer service executive
Esso
Stevenage
11.2022 - Current
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Managed high call volumes while ensuring professionalism and composure.
- Provided prompt responses to queries, delivering excellent customer service.
- Developed lasting relationships with regular customers to foster brand loyalty.
- Maintained an organised workspace to enhance overall efficiency.
- Ensured accurate information dissemination by staying updated on company policies.
Associate software engineer
Ebyte software solutions pvt Ltd
Hyderabad
09.2015 - 10.2021
- Updated knowledge of latest programming languages to enhance project applicability.
- Demonstrated problem-solving skills in troubleshooting technical issues, improving operational efficiency.
- Employed best coding practices, resulting in superior software quality and reliability.
- Collaborated with teammates throughout Software Development Life Cycle for effective project delivery.
- Utilised analytical skills to resolve customer complaints, increasing client satisfaction rates.
- Coordinated with Quality Assurance team for thorough testing, reducing bugs and errors.
- Checked software for errors, coding updates to rectify identified problems.
Education
Master of Science - Msc Data science
University of Hertfordshire
Hatfield 01.2022 - 06.2024
Skills
- Data analysis: R, Python, SQL, SPSS
- Data visualization: Power BI, Tableau
- Statistical techniques: Regression, hypothesis testing, confidence intervals
- Data modelling: Design and development
- Advanced Excel skills
- Machine learning
- C programming
- Software testing and code review
- Time management
INTERNSHIP
Jr software developer
PROJECT
Bank customer churn prediction using machine learning
Affiliations
- music(playing an instrument ,singing)
- Photography
- cooking & Gardening
- yoga or meditation
- Learning new language
- solving puzzles
- Watching movies,podcasts,tv shows
Timeline
Customer service executive
Esso
11.2022 - Current
Master of Science - Msc Data science
University of Hertfordshire
01.2022 - 06.2024
Associate software engineer
Ebyte software solutions pvt Ltd
09.2015 - 10.2021
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