Vijay Kumar Bangalore Sreenivasmurthy
Coventry,West Midlands
Summary
Results-driven Product Owner with knack for steering cross-functional teams to deliver high-quality digital products. Skilled in translating complex business requirements into actionable development plans, leading to increased user engagement and streamlined operations. Delivered numerous projects on time, enhancing customer satisfaction and operational efficiency within diverse sectors.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Product owner
Coventry Building Society
Coventry, West Midlands
07.2024 - Current
- Owned and managed the product backlog, creating, refining, and prioritizing user stories, acceptance criteria, defects, and enablers in collaboration with business and IT stakeholders.
- Clearly communicated product goals, scope, and delivery expectations, ensuring the delivery team was aligned and supported throughout the development lifecycle.
- Provided ongoing direction to delivery teams, resolving stakeholder queries promptly and facilitating sprint reviews and delivery showcases.
- Actively engaged with users and stakeholders to communicate product value, gather feedback, and drive continuous product improvement.
- Led backlog refinement and reprioritization ahead of iteration planning, coordinating dependencies across teams and colleagues.
- Demonstrated deep understanding of user needs, championing user-centered design and supporting team members to embed this approach in product delivery.
- Defined and communicated the product vision to users, delivery teams, and senior stakeholders.
- Promoted adoption and usage of products through multi-channel stakeholder engagement, encouraging take-up of new and enhanced digital services.
- Contributed to the organization's development as an agile service design center of excellence, sharing best practices and lessons learned.
- Played an active role in the product management community, collaborating with peers and celebrating cross-team progress and achievements.
- Managed stakeholders across the full product lifecycle, from requirements gathering and prioritization to validating deliverables against business objectives and organizational strategy.
- Ensured the timely design, delivery, and continuous improvement of assigned products, meeting agreed milestones and quality standards.
Release Manager
Tata Consultancy Services (TCS)
Coventry, West Midlands
02.2021 - 04.2024
- Managed the end-to-end release management process, from planning and coordination to deployment and post-release evaluation. Successfully delivered the MODA pregame delivery program for a leading building society in Coventry
- Coordinated release activities across multiple teams and environments, ensuring smooth and timely delivery of software releases.
- Developed release plans, schedules, and deployment strategies, considering dependencies, risks, and business priorities.
- Conducted release readiness reviews, stakeholder communication, and post-implementation reviews to assess release quality and gather feedback for process improvement.
- Implemented release automation tools and processes to increase efficiency, reduce errors, and accelerate release cycles.
- Facilitated cross-functional collaboration between development, QA, operations, and business teams to align release objectives with business goals.
Service Management Lead
Tata Consultancy Services (TCS)
Solihull, West Midlands
02.2019 - 01.2021
- Provided leadership and direction for the Service Management function, including incident management, problem management, change management, and service desk operations.
- Implemented ITIL best practices and processes to improve service reliability, availability, and performance.
- Led major incident response and resolution efforts, coordinating with technical teams and stakeholders to minimise impact on business operations.
- Conducted root cause analysis for major incidents and problems, identifying systemic issues and implementing corrective actions to prevent recurrence.
- Managed the change management process, reviewing and approving changes to IT systems and infrastructure while ensuring minimal disruption to services. Collaborated with internal and external auditors to ensure compliance with regulatory requirements and industry standards
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
Service Delivery Manager
Tata Consultancy Services (TCS)
Bangalore, Karnataka
08.2014 - 01.2019
- Oversaw the delivery of IT services to clients, ensuring adherence to SLAs, KPIs, and customer satisfaction targets.
- Led a team of service delivery professionals, providing coaching, mentoring, and performance feedback to ensure high performance and professional development.
- Acted as the primary point of contact for client escalation, managing issues and resolving conflicts to maintain positive client relationships.
- Implemented service improvement initiatives to enhance service quality, efficiency, and customer experience.
- Prepared and presented regular service performance reports and KPI dashboards to stakeholders, highlighting achievements, trends, and areas for improvement.
- Coordinated with multiple stakeholders, ensuring alignment of goals and objectives across departments.
Major Incident Manager
Tata Consultancy Services (TCS)
Bangalore, Karnataka
08.2009 - 07.2014
- Managed the end-to-end major incident process, ensuring effective communication and coordination during incidents.
- Acted as the primary point of contact for all major incidents, providing status updates to senior leadership and stakeholders.
- Facilitated bridge calls and war rooms to drive timely incident resolution. Collaborated with problem management teams to ensure timely root cause analysis and permanent fixes.
- Maintained incident logs and documentation for auditing and review purposes.
- Improved incident response efficiency by 25% through the implementation of automated alerting and monitoring tools.
- Successfully mitigated negative impacts on business operations through swift resolution of major IT incidences.
- Effectively communicated complex technical information to non-technical personnel during crisis situations.
Quality Analyst
Janya Converged Solutions
Bangalore, Karnataka
09.2007 - 07.2009
- Monitored and evaluated customer interactions, including phone calls, emails, and chat sessions, to assess adherence to quality standards and customer service policies.
- Provided constructive feedback and coaching to contact centre agents based on quality evaluation results, focusing on areas for improvement and performance enhancement.
- Collaborated with contact centre managers and team leaders to develop and implement quality improvement strategies, policies, and procedures. Participated in calibration sessions and quality review meetings to ensure consistency and alignment in quality evaluation practices across teams.
- Prepared and presented reports and presentations on quality performance, trends, and initiatives to stakeholders and senior management.
- Conducted root cause analyses to prevent recurring issues, thereby improving overall productivity.
Education
Bachelor of Science - Computer Science
Bangalore University
Bangalore, Karnataka 05.2004 - 06.2007
Skills
- Product & User Research Skills
- Backlog Management & Prioritization
- Stakeholder Management
- Agile & Scrum Delivery
- Communication & Storytelling
- Decision-Making & Ownership
- Collaboration & Leadership
- Adaptability & Continuous Improvement
- Data & Outcome Measurement
Affiliations
- Follow Cricket
- Listening Music
Timeline
Product owner
Coventry Building Society
07.2024 - Current
Release Manager
Tata Consultancy Services (TCS)
02.2021 - 04.2024
Service Management Lead
Tata Consultancy Services (TCS)
02.2019 - 01.2021
Service Delivery Manager
Tata Consultancy Services (TCS)
08.2014 - 01.2019
Major Incident Manager
Tata Consultancy Services (TCS)
08.2009 - 07.2014
Quality Analyst
Janya Converged Solutions
09.2007 - 07.2009
Bachelor of Science - Computer Science
Bangalore University
05.2004 - 06.2007