Vijayata (Jay) Ghale
Reading,Berkshire
Summary
Experienced customer care and data officer with over 10 years of experience in medical, education, hospitality, finance and automobile services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
5
5
Languages
Work History
Cover Supervisor
Across
, Berkshire, West Berkshire
09.2022 - Current
- Accountable to the Agency and the School Management
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Support college students gain access to the study resources, assisting thoroughly to enhance their learning needs and meet the requirements
- Plan techniques of learning, engage students with challenging behavior and ensure the students are focused and on track to meet the lesson objectives.
Customer Relations Consultant (Complaints specialist)
Arvato (BEIS, BMW)
Farnborough, United Kingdom
10.2020 - 10.2021
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Handled 40-80 calls per day to address customer inquiries and concerns.
Data Officer/ Project Coordinator
Agency Bank Staff
12.2019 - 06.2020
- Assisted and coordinated with the Administration Manager, and Project Manager in providing clerical and management support, assisted in examinations data update, technical coordination (resolving I.T issues), updating data, arranging meetings, H.R support and administrative support to assist in the smooth running of the Independent secondary school and sixth form.
Interpreter
Prestige Network
Berkshire , United Kingdom
10.2010 - 04.2019
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension and customer service skills to clients in medical, educational, law firms and community business sectors.
- Supported student education by accompanying non speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
Cover Supervisor/ Data Officer/ Admin and Project Co-ordinate
Agency
berkshire , United Kingdom
08.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
Data Elective Access Officer
John Radcliff Hospital, NHS Foundation Trust
Oxford
01.2017 - 12.2017
- Analyzed and innovated modernization initiative such as elective direct access etc
- Liaised closely with health care professionals, managers, admin and secretarial staff both within and outside the organization as well as with the patients and relatives
- 76 to 98% in running the operational and non-theatre lists smoothly
- Investigated appointments of any breaches of targets and 98%put in place action to resolve.
Access Assistant Manager
Churchill University Hospital, NHS Foundation Trust
Oxford, United Kingdom
07.2016 - 01.2017
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
Assistant P.P, Patient Pathway Co-ordinator
Royal Berkshire Hospital, NHS Foundation Trust
Reading
06.2014 - 06.2016
- Accountable to the Admin Service Manager and responsible to the Operational Service Manager in providing a smooth operation of the clinic appointments and waiting list service
- Liberally contributed and assisted the department ensuring administrative, clinical, and a quality assurance maintained in the streamlined areas
- Articulated communication targets e.g
- Discharge letters and outpatient letters
- Worked flexibly and independently on weekends, bank holidays and Christmas break to pull up the restructured department to set new goals and targets.
Administrator
Royal Berkshire Hospital, NHS Foundation Trust
Reading
03.2011 - 06.2014
- Department: Medicine B (Renal, Respiratory and Gastroenterology
Renal, Gastroenterology Clinic Coordinator
NHS Foundation Trust
Berkshire , United Kingdom
06.2010 - 10.2012
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
Finance Administrative Assistant
Oxfam International House
Cowley, OXFORD, United Kingdom
06.2009 - 03.2011
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Store Assistant Manager
Co-operative Convenience Store
Wokingham, United Kingdom
09.2008 - 06.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Education
MA - Management
Kingston University
Advanced Diploma - I.T
Users - undefined
UTC Reading College
Certificate in Database Management Access - undefined
Oxford University Hospital
ACCA Part Qualified- UTC Reading - undefined
Bachelor - Commerce
Skills
Computer proficiencyMicrosoft package: (Word Excel Access PowerPoint Outlook)Program's and app: Paynet Oracle Air lines ticketing package Lotus Accounts management Data base management Citrix, Millennium EPR SAPGenesysCash Management Declaring office cash balance Management weekly report SIMS
Flexible and Adaptable
Problem-Solving
Attention to Detail
MS Office
Multitasking Abilities
Critical Thinking
Timeline
Cover Supervisor
Across
09.2022 - Current
Customer Relations Consultant (Complaints specialist)
Arvato (BEIS, BMW)
10.2020 - 10.2021
Data Officer/ Project Coordinator
Agency Bank Staff
12.2019 - 06.2020
Cover Supervisor/ Data Officer/ Admin and Project Co-ordinate
Agency
08.2018 - Current
Data Elective Access Officer
John Radcliff Hospital, NHS Foundation Trust
01.2017 - 12.2017
Access Assistant Manager
Churchill University Hospital, NHS Foundation Trust
07.2016 - 01.2017
Assistant P.P, Patient Pathway Co-ordinator
Royal Berkshire Hospital, NHS Foundation Trust
06.2014 - 06.2016
Administrator
Royal Berkshire Hospital, NHS Foundation Trust
03.2011 - 06.2014
Interpreter
Prestige Network
10.2010 - 04.2019
Renal, Gastroenterology Clinic Coordinator
NHS Foundation Trust
06.2010 - 10.2012
Finance Administrative Assistant
Oxfam International House
06.2009 - 03.2011
Store Assistant Manager
Co-operative Convenience Store
09.2008 - 06.2010
MA - Management
Kingston University
Advanced Diploma - I.T
Users - undefined
UTC Reading College
Certificate in Database Management Access - undefined
Oxford University Hospital