Vijayasree Mulluvil Chandroth
Thronton Heath
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Assistant team leader
WING YIP
Croydon,London
2025.08 - 2026.04
- Collaborated with team members to implement efficient processes for customer service.
- Provided exceptional customer service by resolving queries and complaints.
- Led team in executing daily operations to ensure optimal workflow and productivity.
- Assisted in maintaining cleanliness and organisation of shop floor areas.
- Implemented safety protocols to promote a secure working environment.
Senior Bartender
BRITANNIA INTERNATIONAL HOTEL
Canary Wharf, London, United Kingdom
2023.08 - 2025.08
- Facilitated smooth cash transactions using POS systems reducing wait time for customers.
- Trained fellow staff members on drink preparation, resulting in consistent quality.
- Resolved customer complaints swiftly with diplomacy and tact for improved relations.
- Enhanced customer experience through expert knowledge of spirits, wines and beers.
- Increased repeat business through attentive customer service and relationship building.
- Cultivated a friendly atmosphere with excellent interpersonal skills.
- Managed a team of junior bartenders for efficient service.
- Streamlined operations by implementing effective stock management practices.
- Also having experience working in italian restaurant.
- Trained barista by starbucks.
Customer Advisor
HEWITTS OF CROYDON
Croydon, London, United Kingdom
2023.05 - 2023.07
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Implemented feedback from customers to improve services offered.
- Assisted customers in product selection, resulting in increased sales.
Subject Tutor
One Plus Academy
Iritty, Kannur
2022.05 - 2022.12
- Taught English, Biology, and Chemistry to Grade 8 and 9 students
- Explained topics in a simple and easy-to-understand way
- Helped students with homework, assignments, and exam preparation
- Prepared basic lesson plans and practice materials
- Monitored student progress and provided feedback
- Supported students to improve confidence and academic performance
Education
BACHELOR OF COMMERCE - INFORMATION TECHNOLOGY AND FINANCE
Amrita Vishwa Vidyapeetham
Mysuru, India, India 2019.01 - 1 2022
MASTERS - GLOBAL BUSINESS MANAGEMENT
University of Roehampton
London, United Kingdom 2023.01 - 1 2024
Skills
- Leadership skills
- Team management skill
- Integrity focus
- Effective communication
- Advanced Ms Office skills
- Leadership decision-making
- Customer complaint handling
Hobbies and Interests
- Passionate about short stories, novels and poetry's.
- Volunteers and organize charity events for youth programs.
- Trained classical dancer.
Certification
- Certified Business analyst - IIBA premier endorsed education.
- Intern as Assistant Accountant - Steripharm private limited, india.
Languages
Malayalam
Native
English
Advanced
C1
Tamil
Advanced
C1
Hindi
Upper intermediate
B2
Kannada
Upper intermediate
B2
Timeline
Assistant team leader
WING YIP
2025.08 - 2026.04
Senior Bartender
BRITANNIA INTERNATIONAL HOTEL
2023.08 - 2025.08
Customer Advisor
HEWITTS OF CROYDON
2023.05 - 2023.07
MASTERS - GLOBAL BUSINESS MANAGEMENT
University of Roehampton
2023.01 - 1 2024
Subject Tutor
One Plus Academy
2022.05 - 2022.12
BACHELOR OF COMMERCE - INFORMATION TECHNOLOGY AND FINANCE
Amrita Vishwa Vidyapeetham
2019.01 - 1 2022