Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Vijayakumar Duraisamy

66 Latimer Avenue

Summary

Dynamic professional with a proven track record at Koyn Thai Restaurant, excelling in table management and customer engagement. Recognized for enhancing service efficiency and achieving a 70% increase in customer satisfaction through innovative training. Proficient in digital marketing and adaptable in fast-paced environments, driving exceptional dining experiences and team synergy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Waiter

Far East Holdings
London
10.2024 - Current
  • Executed efficient table management by swiftly coordinating with the entire service team, resulting in increased guest turnover and satisfaction within the dining area.
  • Facilitated an exceptional dining experience by recommending dishes and wine pairings, enhancing customer satisfaction and driving repeat patronage.
  • Streamlined order-taking process by utilizing a digital ordering system, ensuring accuracy and expediting service delivery.
  • Revamped inventory processes by collaborating with kitchen staff, minimizing waste, and increasing efficiency in stock management.
  • Enhanced team synergy and communication by coordinating with kitchen staff and fellow waiters, ensuring timely delivery of orders and maintaining a seamless dining experience for guests.

Commis Waiter

Far East Holdings
London
10.2023 - 07.2024
  • Facilitated seamless dining experiences by efficiently coordinating with kitchen staff and ensuring timely delivery of dishes to guests, enhancing overall customer satisfaction in a fast-paced restaurant environment.
  • Assisted in maintaining a polished and organized dining floor by promptly resetting tables and addressing guest needs, contributing to a smooth and enjoyable dining atmosphere.
  • Supported team in high-volume service by accurately relaying orders to the kitchen and ensuring precise delivery, which uplifted customer dining experience and streamlined service operations.
  • Enhanced customer engagement by promptly attending to guest inquiries and requests, ensuring a memorable dining experience in a dynamic restaurant setting.

Senior Designer (Graphic)

Termoplast Polypacks Italy (India) Pvt Ltd
Chennai
06.2014 - 08.2023
  • Examined and escalated more than 500 High risk customers to the compliance who poses reputation risk to the Website portal as well graphic needs for their requirements.
  • Trained the team in innovative designing methods.
  • Customers increased by 70% post the training.
  • Awarded Best Employee for three consecutive years.
  • Considered as the de-facto authority in the team for dealing all the risk including Corporate and individual cases.
  • Backed up as the team leader and guided other associates in the creative processes during the absence of the team leader.
  • Provided direction and guidance to employees on appropriate remediation action for high risk factor as an expert.
  • Assisted Compliance department with the drafting of Regulatory reports and responses to inquiries as necessary.
  • Reviewed all required designing requirements for all clients and analyzed the Beneficial owner appearing unusual based on the customer's profile.
  • Performed focused public domain search for identifying entity profiles and other adverse or suspicious information.
  • Worked with senior managers, lines of businesses of other departments to ensure ongoing Design standards and regulatory requirements.
  • Identifying the Beneficial owner structure for the institutional clients.
  • Trained new joiners and senior staff on operational processes, policies and procedures creating a positive working environment that facilitated exceptional service, expanding profitable customer relationships and employee engagement.
  • Leaded the corporate Companies Designs.
  • Analyzing the companies requirement and fulfill their needs.
  • Make the customer satisfaction in each and every project.
  • Managed accuracy and met targets on time.

Education

Computer Engineering

Selvam College of Technology
Namakkal
04.2012

Skills

  • Table management
  • Order accuracy
  • Order taking
  • Customer engagement
  • Point of sale systems
  • Inventory management
  • Time management
  • Customer service
  • CorelDraw X7, Illustrator, Lightroom, Photoshop, Premiere Pro
  • Content creation, social media, digital marketing
  • Video Marketing
  • Smart worker, Positive thinker, Self motivated
  • Adaptability

Certification

  • Service And Commitment, 07/01/20
  • Statistics and Analytics Intermediate, 09/01/19
  • Creative Designer, 01/01/18

Languages

Tamil
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

Waiter

Far East Holdings
10.2024 - Current

Commis Waiter

Far East Holdings
10.2023 - 07.2024

Senior Designer (Graphic)

Termoplast Polypacks Italy (India) Pvt Ltd
06.2014 - 08.2023

Computer Engineering

Selvam College of Technology

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Vijayakumar Duraisamy