Vijay Sukumar
Redhill,United Kingdom
Summary
Accomplished professional specializing in business analysis and operations management, with proven success in service delivery and technical management. Strong people management and customer relations skills contribute to achieving successful outcomes in complex environments. Focused on enhancing organizational efficiency and client satisfaction through strategic initiatives.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work history
IT Controls & Risk Management - Business Analyst
Tata Consultancy Services
06.2023 - 08.2025
- Assessed IT controls across LGC Central and subsidiaries to ensure alignment with new Group IT control framework.
- Engaged Group Technology and external service providers to evaluate existing controls and identify key gaps.
- Advised subsidiaries on designing compliant IT controls and preparing verifiable evidence for compliance.
- Partnered with Project Manager to benchmark IT control maturity levels, enhancing transparency of risk posture.
- Facilitated workshops with subsidiaries to complete Gap Analysis templates, ensuring consistency and stakeholder engagement.
- Supported remediation planning activities by developing prioritized action plans to address identified control gaps.
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
VMware Cloud Engineer and Automation Lead
Kyndryl
01.2018 - 06.2023
- Collaborated with development team to maintain operational health of services.
- Supported build and solution activities to enhance project outcomes.
- Configured network profile reservations for new clients in vRA environment.
- Validated TCP/IP, DNS, and routing protocols for system integrity.
- Provided evidence of Citrix provisioned machines and MSQL servers.
- Adhered to change procedures for patch updates in infrastructure servers.
- Modified existing vRO workflows to improve process efficiency.
- Delivered end-to-end support for vRealize suite applications, including installation and management.
Technical Service Manager
IBM Global Services
01.2015 - 01.2018
- Managed performance of delivery team with 40 multi-skilled personnel, overseeing career development and training.
- Implemented continuous improvement initiatives to enhance operational excellence through new processes.
- Identified cost-reduction strategies for client services, leveraging innovative technologies.
- Drove audit readiness and compliance through regular reviews and effective crisis management.
- Enhanced cross-platform operational services in North America's Operations Groups, reducing ticket response time by 70%.
- Took ownership of services for key customers, effectively managing global team competencies.
- Achieved all contractual commitments as a contributor to account strategy and client requirement analysis.
- Developed service improvement recommendations that decreased costs and increased customer satisfaction.
Subject matter Expert
IBM Global Services
01.2012 - 01.2015
- Developed and implemented enhancements for cross-platform operational services across North America.
- Created and maintained procedural documentation in knowledge repository for primary accounts.
- Facilitated periodic meetings to communicate updates and address customer inquiries.
- Built a high-performing team, consistently delivering exceptional customer experiences.
- Achieved ‘IBM Hall of Fame’ award in 2013 for establishing robust governance and avoiding penalties.
- Honoured with ‘Wall of Fame’ award in 2014 for excellence in contract management and customer engagement.
- Drafted detailed reports after each project completion providing valuable insights for future projects.
Server Systems Operator - Console
IBM Global Services
05.2009 - 01.2012
- Directed daily management of servers and systems, featuring alert supervision and ticket generation for designated accounts.
- Supported other team members during busy periods ensuring efficient operations.
Education
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
Skills
- Business analysis and operations management
- Service delivery and technical management
- People management and customer relations
- Jira and confluence proficiency
- Cloud-Based technology familiarity
Certification
- ITIL Foundation v3 Certified
- PMP Trained
- Agile Foundation - IBM Leadership Readiness Program - Certificate in IBM
- Microsoft Azure fundamentals AZ-900
- GCP Certified Associate Cloud Engineer
Timeline
IT Controls & Risk Management - Business Analyst
Tata Consultancy Services
06.2023 - 08.2025
VMware Cloud Engineer and Automation Lead
Kyndryl
01.2018 - 06.2023
Technical Service Manager
IBM Global Services
01.2015 - 01.2018
Subject matter Expert
IBM Global Services
01.2012 - 01.2015
Server Systems Operator - Console
IBM Global Services
05.2009 - 01.2012
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
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