Vijay M. Kumar
Palamaner
Summary
Dedicated and customer-focused Customer Support Executive with 4 years of experience in Customer Relationship Management (CRM) and customer service across telecom and real estate industries. Skilled in resolving customer issues, managing online reputation, and driving customer satisfaction. Strong communication, problem-solving, and interpersonal skills with a proven track record of improving client relationships and retention.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
NestAway & HelloWorld
01.2023 - 01.2025
- Delivered prompt and professional responses to customer queries and complaints.
- Managed online reviews and brand reputation across digital platforms.
- Strengthened customer retention by providing suitable solutions and offers.
- Handled inbound and outbound calls efficiently to resolve customer concerns.
- Processed payments, returns, and refunds with accuracy and efficiency.
- Collaborated with internal teams to optimize customer service strategies.
- Handled refund issues for customers and escalations to the finance team.
- Responsible for handling refund escalations, desk tickets, and managing incoming calls.
- Transitioned to the Social Media Team to manage escalation cases for both HelloWorld and NestAway.
CRM Executive
Reliance Jio
01.2021 - 01.2023
- Oversaw customer relationship management strategies to ensure high satisfaction levels.
- Resolved customer complaints related to sales and services with timely solutions.
- Analyzed CRM data to identify patterns and improve customer engagement.
- Maintained strong client relationships through consistent follow-ups.
Education
Bachelor’s Degree -
Mother Theresa Degree College
Intermediate - undefined
Mother Theresa Intermediate College
Schooling - undefined
Sree Sarada English Medium School
Skills
- Customer Relationship Management (CRM)
- Inbound & Outbound Call Handling
- Complaint Resolution & Escalation Handling
- Payment Processing & Refund Handling
- Customer Retention & Engagement Strategies
- Data Analysis & Reporting
- Strong Communication & Interpersonal Skills
Languages
English
Telugu
Kannada
Timeline
Customer Support Executive
NestAway & HelloWorld
01.2023 - 01.2025
CRM Executive
Reliance Jio
01.2021 - 01.2023
Intermediate - undefined
Mother Theresa Intermediate College
Schooling - undefined
Sree Sarada English Medium School
Bachelor’s Degree -
Mother Theresa Degree College