Vihanga Warnakula Agalappaghe
Dunstable
Summary
Proven leader and efficient Post Office Clerk with a track record of enhancing customer satisfaction by streamlining postal processes and effectively managing team dynamics at a fast paced environment. Expert in postal regulations and teamwork, demonstrated through improved service delivery and fostering a collaborative work environment. Achieved significant reductions in wait times and conflict resolution, promoting a positive, results-driven culture. Actively looking an opportunity within the real of administration.
Overview
9
9
years of professional experience
Work History
Post Office Clerk
Post Office
08.2020 - Current
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
Team Leader
KFC
06.2017 - 07.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Teaching Assistant
St Mary's Catholic Primary School
11.2015 - 04.2017
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Cache Level 2 - Childcare
Central Bedfordshire College
Dunstable, United Kingdom06.2017
A Level - Biology,Physics And Chemistry
De Mazenod College
Kandana, Sri Lanka07.1995
GCSE's - 8 GCSEs Including English And Maths
De Mazenod College
Kandana, Sri Lanka07.1993
Skills
- Teamwork orientation
- Postal regulations knowledge
- Sales and Upselling Techniques
- Workplace safety awareness
Languages
English
Native language
French
Advanced
C1
Timeline
Post Office Clerk
Post Office
08.2020 - Current
Team Leader
KFC
06.2017 - 07.2020
Teaching Assistant
St Mary's Catholic Primary School
11.2015 - 04.2017
Cache Level 2 - Childcare
Central Bedfordshire College
A Level - Biology,Physics And Chemistry
De Mazenod College
GCSE's - 8 GCSEs Including English And Maths
De Mazenod College
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