Summary
Overview
Work History
Education
Skills
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Certification
PROJECTS
Timeline
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Vignesh Sundararajan

Horsham,United Kingdom

Summary

Experienced quality and operations professional with 7+ years of expertise in quality assurance, process improvement, and data analysis. Skilled in driving performance metrics, leading cross-functional initiatives, and implementing scalable automation solutions.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Senior Associate

Amazon
Chennai
09.2018 - 11.2022
  • Situation: Manual barcode creation across five marketplaces hindered scalability and accuracy
  • Behavior: Designed and implemented a Python-based automation process
  • Impact: Reduced manual workload by 40% and eliminated 95% of data entry errors
  • Situation: Quality checks revealed inconsistencies in annotated data used for machine learning
  • Behavior: Enhanced annotation workflows and conducted in-depth quality audits
  • Impact: Improved model accuracy from 90% to 95%, significantly boosting performance indicators for AI systems
  • Monitored key performance indicators and provided actionable insights to leadership through monthly reporting, leading to a 20% improvement in team productivity
  • Developed and updated process documentation, ensuring confidentiality standards and compliance with operational policies
  • Conducted data-driven quality checks and root cause analysis to optimize business metrics, improving team efficiency by 30%
  • Applied analytical skills and attention to detail to interpret data and implement process improvements, enhancing hiring pipeline scalability

ML Data Associate 2

Amazon
Chennai
09.2016 - 09.2018
  • Performed comprehensive quality assurance audits, identifying gaps that reduced defects by 25%
  • Independently managed tasks in a fast-paced environment, collaborating with global teams to deliver timely insights
  • Built expertise in interpreting data trends and business metrics to implement solutions that improved performance outcomes

Airline Representative

Air China
London Gatwick Airport
12.2023 - 11.2024
  • Enhanced operational efficiency by analyzing passenger check-in and boarding processes, improving turnaround times for over 1,000 passengers daily
  • Collaborated with cross-functional teams to implement new procedures, boosting passenger satisfaction by 15%
  • Developed performance improvement plans based on monthly reporting and key performance indicators, reducing process delays by 20%

Customer Operations Specialist

Menzies Aviation
London Gatwick Airport
04.2023 - 12.2023
  • Managed multiple performance indicators, increasing operational efficiency by 25%
  • Provided quality checks and training on systems such as Amadeus and Altea, ensuring compliance with airline standards
  • Demonstrated leadership by autonomously managing high-pressure operations, reducing escalations by 15%

Education

Bachelor’s Degree - Electronics and Communication Engineering

Anna University
08.2011 - 05.2015

Skills

  • SQL
  • Tableau
  • Power BI
  • Excel
  • Python
  • Pandas
  • NumPy
  • Matplotlib
  • VBA
  • Quicksight
  • MySQL
  • SharePoint
  • Salesforce
  • Microsoft Office Suite
  • Quality Assurance
  • Audits
  • Key Performance Indicators Monitoring
  • Performance Improvement Plans
  • Process Development
  • Documentation
  • Analytical Skills
  • Data Interpretation
  • Leadership
  • Management Skills
  • Stakeholder Collaboration
  • Confidentiality

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Certification

  • Google Data Analytics Certificate (Coursera)
  • Advanced Python for Data Science

PROJECTS

Comprehensive Flight Network Optimization & Revenue Enhancement, Air China, Conducted a data-driven analysis of flight routes, leading to a 10% revenue improvement in underperforming routes., Developed new audit mechanisms, reducing operational inefficiencies by 20%.

Timeline

Airline Representative

Air China
12.2023 - 11.2024

Customer Operations Specialist

Menzies Aviation
04.2023 - 12.2023

Senior Associate

Amazon
09.2018 - 11.2022

ML Data Associate 2

Amazon
09.2016 - 09.2018

Bachelor’s Degree - Electronics and Communication Engineering

Anna University
08.2011 - 05.2015

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Vignesh Sundararajan