VIGNESH MOHAN

• Delivered high-quality customer service by managing reservations, greeting guests, and handling seamless check-ins and check-outs for both domestic and international travellers.
• Prepared and inspected 600+ campervans for rental, ensuring cleanliness, full functionality, and safety standards before each hire.
• Conducted over 300+ detailed vehicle audits, identifying and reporting maintenance needs, ensuring fleet compliance and readiness.
• Oversaw regular maintenance coordination and repair logistics, maintaining the campervan fleet in excellent operating condition.
• Managed on-site vehicle parking logistics and space optimisation to support efficient branch operations.
• Processed bookings, payments, and guest registration through internal reservation systems with a focus on accuracy and data integrity.
• Acted as Branch Operating Supervisor in the absence of the manager, supervising daily operations, supporting junior staff, and ensuring service continuity.
• Handled guest complaints and on-road emergencies with calm, solution-focused problem-solving to uphold customer satisfaction.
• Monitored and restocked inventory of operational supplies and consumables to ensure readiness and reduce downtime.
• Demonstrated strong adaptability and leadership in a fast-paced environment, including availability on weekends and public holidays.

• Assisted customers with product selection, providing detailed information on features and benefits.
• Monitored inventory levels to ensure adequate stock availability for customers' needs.
• Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
• Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
• Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Enhanced Customer Service by Serving them Hot Handmade Beverages.
• Provided exceptional support during peak hours as well as holidays and special events.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Managed efficient cash register operations.

• Lead team of Liasoning and ensure all team members are satisfied and are able to achieve the assigned task on time.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Supporting the customers through an email ticketing system and phone calls.
• Follow communication procedures, guidelines, and policies.
• Take extra mile to engage customers.
• Negotiating the terms & conditions with the customer for Quotations.
• Following up with customers for any further information.
• Taking feedbacks from the customers.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.

Resolved the problems of customers via telephonic conversation and remote troubleshooting.

• Facilitated inter-departmental communication to effectively provide customer support.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Monitored phone and electronic database systems for incoming customer inquiries.
• Listened to customers' questions and concerns to provide answers or responses.
• Reviewed and applied changes to customer account profiles in Jarvis.

• Maintained master schedule and set up appointments.
• Talked with the customers and resolved their query both in Hindi and English.
• Prepared PPT and video lectures for the classes.
• Planned and executed videoshoots and uploaded them on social media.
• Improved customer satisfaction by timely resolution.

• Continuing education in Aviation
• Elected to be the Course Representative for my Batch.
• Member of Hallam Student Union.

• Elected for being class representative for 4 years.
• Graduated with 6.51 GPA
• Member of Youth United For A Vision to Achieve
• Member of Raagabhinaya Productions