Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Vignesh Govinda

Sheffield,United Kingdom

Summary

Product designer with expertise in data accuracy and management, committed to delivering high-quality customer service and innovative product solutions. Demonstrated ability to independently solve complex problems while adhering to tight deadlines. Focused on enhancing user experience through effective and user-centric design strategies. Passionate individual looking to develop design passion and knowledge through practical experience.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Service Designer

SHOULD ltd
Enfield, Enfield
2025.07 - 2025.12
  • Led end-to-end service design across digital transformation projects, producing core artefacts including user journey maps, personas, and service blueprints that improved satisfaction score by 40%.
  • Facilitated workshops, design sprints, and ideation sessions with cross-functional teams within agile (scrum) environments, accelerating project delivery timelines by 25%.
  • Identified and challenged design constraints by proposing inclusive and accessible solutions, improving system flexibility and contributing to 15% reduction in development costs.
  • Translated user and stakeholder needs into structured requirements and delivery artefacts, supporting prioritisation and user-centred product enhancements.

Product Designer

VIZINXS
Bengaluru, India
2023.07 - 2024.06
  • Led stakeholder management across 20+ workshops and discovery sessions spanning Finance and Retail contexts, reducing project ambiguities by 30% and enabling faster, evidence-based design decisions.
  • Produced detailed current and future state service documentation including service blueprints and journey maps to support seamless digital service transitions, achieving 15% improvement in efficiency.
  • Applied service design frameworks to customer journey mapping and onboarding flows, reducing user onboarding time by 20% and lifting customer satisfaction scores by 15%.

Project Architect

Govianu wealth management
Bengaluru, India
2022.09 - 2023.07
  • Applied systems thinking and architectural logic to map complex service environments and user flows, translating stakeholder requirements into evidence-based spatial and design solutions.
  • Drove strategic initiative development by synthesising customer insights, colleague feedback, and market trends contributing to successful project launches and 25% increase in client engagement.
  • Managed cross-functional collaboration across departments, improving stakeholder communication and reducing project delays by 20% through structured governance and engagement processes.

Intern

BSD Architecture
Hyderabad, Tameside
2021.02 - 2021.12
  • Contributed towards 5 successful product launch through dedicated market research.
  • Developed proficiency in various software applications with rigorous training sessions.
  • Assisted senior staff in data analysis tasks to inform strategic decisions.

Education

MSc Digital Service Design - Digital Service Design

Brunel University of London
UK
2024.09 - 2025.10

Bachelor of Architecture - Architecture

Reva University
Bengaluru
2016.08 - 2022.08

Skills

  • Qualitative and Quantitative Research
  • Storyboarding,
  • WCAG accessibility,
  • Agile Methodologies,
  • Scrum
  • User research
  • Usability Testing,
  • Personas and Customer journey Mapping,
  • High and Low Fidelity Prototyping

Certification

Agile PM Foundation, HTML, CSS & JavaScript Certification

LANGUAGES

English
Fluent
Tamil
Advanced
Hindi
Advanced
Kannada
Fluent

Timeline

Service Designer

SHOULD ltd
2025.07 - 2025.12

MSc Digital Service Design - Digital Service Design

Brunel University of London
2024.09 - 2025.10

Product Designer

VIZINXS
2023.07 - 2024.06

Project Architect

Govianu wealth management
2022.09 - 2023.07

Intern

BSD Architecture
2021.02 - 2021.12

Bachelor of Architecture - Architecture

Reva University
2016.08 - 2022.08
Vignesh Govinda