Vignesh Govinda
Sheffield,United Kingdom
Summary
Product designer with expertise in data accuracy and management, committed to delivering high-quality customer service and innovative product solutions. Demonstrated ability to independently solve complex problems while adhering to tight deadlines. Focused on enhancing user experience through effective and user-centric design strategies. Passionate individual looking to develop design passion and knowledge through practical experience.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Service Designer
SHOULD ltd
Enfield, Enfield
2025.07 - 2025.12
- Led end-to-end service design across digital transformation projects, producing core artefacts including user journey maps, personas, and service blueprints that improved satisfaction score by 40%.
- Facilitated workshops, design sprints, and ideation sessions with cross-functional teams within agile (scrum) environments, accelerating project delivery timelines by 25%.
- Identified and challenged design constraints by proposing inclusive and accessible solutions, improving system flexibility and contributing to 15% reduction in development costs.
- Translated user and stakeholder needs into structured requirements and delivery artefacts, supporting prioritisation and user-centred product enhancements.
Product Designer
VIZINXS
Bengaluru, India
2023.07 - 2024.06
- Led stakeholder management across 20+ workshops and discovery sessions spanning Finance and Retail contexts, reducing project ambiguities by 30% and enabling faster, evidence-based design decisions.
- Produced detailed current and future state service documentation including service blueprints and journey maps to support seamless digital service transitions, achieving 15% improvement in efficiency.
- Applied service design frameworks to customer journey mapping and onboarding flows, reducing user onboarding time by 20% and lifting customer satisfaction scores by 15%.
Project Architect
Govianu wealth management
Bengaluru, India
2022.09 - 2023.07
- Applied systems thinking and architectural logic to map complex service environments and user flows, translating stakeholder requirements into evidence-based spatial and design solutions.
- Drove strategic initiative development by synthesising customer insights, colleague feedback, and market trends contributing to successful project launches and 25% increase in client engagement.
- Managed cross-functional collaboration across departments, improving stakeholder communication and reducing project delays by 20% through structured governance and engagement processes.
Intern
BSD Architecture
Hyderabad, Tameside
2021.02 - 2021.12
- Contributed towards 5 successful product launch through dedicated market research.
- Developed proficiency in various software applications with rigorous training sessions.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
Education
MSc Digital Service Design - Digital Service Design
Brunel University of London
UK 2024.09 - 2025.10
Bachelor of Architecture - Architecture
Reva University
Bengaluru 2016.08 - 2022.08
Skills
- Qualitative and Quantitative Research
- Storyboarding,
- WCAG accessibility,
- Agile Methodologies,
- Scrum
- User research
- Usability Testing,
- Personas and Customer journey Mapping,
- High and Low Fidelity Prototyping
Certification
Agile PM Foundation, HTML, CSS & JavaScript Certification
LANGUAGES
English
Fluent
Tamil
Advanced
Hindi
Advanced
Kannada
Fluent
Timeline
Service Designer
SHOULD ltd
2025.07 - 2025.12
MSc Digital Service Design - Digital Service Design
Brunel University of London
2024.09 - 2025.10
Product Designer
VIZINXS
2023.07 - 2024.06
Project Architect
Govianu wealth management
2022.09 - 2023.07
Intern
BSD Architecture
2021.02 - 2021.12
Bachelor of Architecture - Architecture
Reva University
2016.08 - 2022.08