Vignaraja Balasupramaniam
Tenterden,Kent
Summary
Experienced with over 20 years. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Sales Assistant and Supervisor
PRR Service Ltd.
Tenterden, Kent
04.2025 - Current
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Built strong relationships with regular customers for repeat business.
- Trained new staff members, fostering a supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Managed till operations smoothly, reducing waiting time for customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Demonstrated products effectively leading to increased sales conversions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
Cashier and Store Assistant
Asda
Ramsgate, Kent
08.2024 - 12.2025
- Communicated product information to customers, driving informed purchases.
- Handled high volumes of transactions during holiday seasons efficiently.
- Packaged customer items carefully, ensuing merchandise safety.
- Collaborated closely with store management for daily operations success.
- Greeted each customer warmly, creating a friendly shopping environment.
- Assisted customers with enquiries to enhance their shopping experience.
- Maintained clean and organised workspace to ensure efficient service.
- Coordinated with team members for smooth shift transitions.
Sales Assistant
Brooksend Service Station
02.2024 - 04.2024
- Promoted special offers and loyalty programme with upselling skills.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
Regional Sales Manager - Fin Tech
Dialog Finance PLC
Colombo
06.2023 - 12.2023
- In charge of North Regional Operations Fin Tech
- Market visit in the region to monitor the retailers and provide assistance
- Perform to Achieve set KPI targets in the region
- Daily visit to Retailer Outlets in the region
- Handle and Monitor eDSR Team to achieve set KPI Targets within North Region every month
- Prepare promotional proposals to the region
- Promote Fin Tech products such as online personal loans, device loans and site owner loans
- Monitored sales team performance and provided training to help reach targets.
- Used competitive nature, motivation and dedication to increase sales and customer base.
- Proactively visited loyal customers to maintain long-lasting relationships and increase sales.
Senior Distribution and Branch Manager
AIA Insurance Lanka Ltd.
Jaffna
12.2020 - 05.2023
- Responsible for overall
- Coordinate and support agency Wealth Planners and Wealth Planner Managers branch operations
- Perform set KPI - ANP, Recruitment, Persistency, Productivity and Activity
- Engage staff in business with positive motivational techniques
- Boost branch sales by developing and deepening branch staff and customer loyalty through special programs
- Coordinate and attend meeting with higher Management when necessary
Regional Sales Coordinator
Dialog Axiata PLC
Jaffna
07.2017 - 11.2020
- In charge of Mobile Money North Regional Operations
- Maintaining Mobile Money Retailer base in North Region
- Acquire new retailers for Mobile Money Business
- Perform to Achieve set KPI targets
- Daily visit to Retailer Outlets
Executive - Mobile Money Operations
Dialog Axiata PLC
Colombo
06.2015 - 06.2017
- Cleansing and Managing Whole Mobile Money customer base
- Coordinating and Monitoring Mobile Money Registrations
- Preparing and Implementing Mobile Money related Processes
- Conduct Training internally and externally about Mobile Money Registrations and Operations
- Coordinating with Product Service Innovation Team and Business Unit Team to develop eZ Cash ATM Operations
Officer - Branch Operations/ Warehouse Operations
Dialog Axiata PLC
Jaffna / Colombo
10.2011 - 05.2015
- Collecting all type of payments for the Group (Dialog Axiata, Dialog Television and Dialog Broadband)
- Functioning with SAP system
- (payments, invoices, purchase orders, reports preparation)
- Perform as a Trainer for subordinates with regard to the Billing operations and Stock maintenance
- Coordinate with superiors for daily collections activities
- Assist Customers on Billing and Products issues
- Maintaining and examining Collection log books, bin card & generating collections reports
- Handling cash safe boxes and banking deposits
- Prepare the necessary daily, weekly and monthly reports
- Carry out any other assignment as may be required by the immediate superior and business lines from HO
- General administration (e.g
- Security of the premises, stationary testing, alarm)
Team Leader - Collections Operations/Group Financial
Dialog Axiata PLC
Jaffna
12.2009 - 09.2011
- Collecting all type of payments for the Group (Dialog Axiata, Dialog Television and Dialog Broadband)
- Perform as a Trainer for subordinates with regard to the Billing operations and Stock maintenance
- Coordinate with superiors for daily collections activities
- Assist Customers on Billing and Products issues
- Maintaining and examining Collection log books, bin card & generating collections reports
- Handling cash safe boxes and banking deposits
Contact Center Associate
Dialog Axiata PLC
Colombo
05.2007 - 12.2009
- Answer phones and respond to customer requests
- Provide customers with product and service information
- Transfer customer calls to appropriate staff
- Identify, research, and resolve customer issues using the computer systems
- Follow-up on customer inquiries not immediately resolved
- Complete call logs and reports
- Research billing issues
- Research misapplied payments
- Recognize, document and alert the supervisor of trends in customer calls
- Recommend process improvements etc
Maintenance and Accounts Executive
Abans Ltd
Colombo, Sri Lanka
12.2003 - 04.2007
- Tracked sales and detailed trends through regular reports for senior management.
- Built long-lasting client relationships using strengths in communication and interpersonal relations.
- Trained and mentored new account executives.
Education
Preliminary Certificate in Marketing -
Sri Lanka Institute of Marketing
ColomboGCE A/L -
St. Joseph's College
Colombo 10GCE O/L -
St. Joseph's College
Colombo 10Skills
- Leadership
- Analytical
- Communication
- Building relationships
- Coaching
- Customer Service
- Delegation
- Customer relations
Accomplishments
Won Living Leadership Essentials Team Award for the significant contribution made during 2021 at AIA Sri Lanka.
Personal Information
- Date of birth: 10/14/1983
- Marital status: Married
References
References available upon request.
Certification
Full UK Driving Licence
Timeline
Sales Assistant and Supervisor
PRR Service Ltd.
04.2025 - Current
Cashier and Store Assistant
Asda
08.2024 - 12.2025
Sales Assistant
Brooksend Service Station
02.2024 - 04.2024
Regional Sales Manager - Fin Tech
Dialog Finance PLC
06.2023 - 12.2023
Senior Distribution and Branch Manager
AIA Insurance Lanka Ltd.
12.2020 - 05.2023
Regional Sales Coordinator
Dialog Axiata PLC
07.2017 - 11.2020
Executive - Mobile Money Operations
Dialog Axiata PLC
06.2015 - 06.2017
Officer - Branch Operations/ Warehouse Operations
Dialog Axiata PLC
10.2011 - 05.2015
Team Leader - Collections Operations/Group Financial
Dialog Axiata PLC
12.2009 - 09.2011
Contact Center Associate
Dialog Axiata PLC
05.2007 - 12.2009
Maintenance and Accounts Executive
Abans Ltd
12.2003 - 04.2007
GCE A/L -
St. Joseph's College
Preliminary Certificate in Marketing -
Sri Lanka Institute of Marketing
GCE O/L -
St. Joseph's College