Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Vidya valleryan

Huntingdon,Cambridgeshire

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work history

Customer assistant

Subway
Huntingdon, Cambridgeshire
03.2023 - 09.2023
  • Handled cash and card payments with accuracy.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Advised customers on availability, pricing and location of products.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Obtained feedback from customers to improve service experience.

Education

Master of Arts - Business Management

University for the Creative Arts
Epsom, Surrey
01.2023 - 01.2024

Skills

  • Team player
  • Group leadership
  • Complaint management
  • Customer Service
  • Customer relations
  • Hard-working
  • Well-organised multitasker
  • Order processing

Affiliations

  • Reading
  • Painting
  • Gardening

Languages

English
Advanced

Timeline

Customer assistant

Subway
03.2023 - 09.2023

Master of Arts - Business Management

University for the Creative Arts
01.2023 - 01.2024

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Vidya valleryan