Vidharshini Kommana
Newcastle Upon Tyne,United Kingdom
Summary
Personable professional with flair for creating welcoming atmospheres and fostering positive guest interactions. Brings strong communication and organisational skills, ensuring smooth and enjoyable guest experiences. Committed to enhancing guest satisfaction and contributing to memorable service environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Host
Roomzzz Aparthotel
Newcastle Upon Tyne, United Kingdom
10.2023 - 10.2024
- Welcomed guests, facilitated efficient check-ins, and ensured smooth check-outs.
- Addressed guest inquiries, concerns, and requests with professionalism and efficiency.
- Assisted with reservations and contributed to overall guest satisfaction.
- Encouraged customer feedback to deliver information to management for process improvements.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
Customer Service Advisor
Accenture
Newcastle Upon Tyne, United Kingdom
03.2023 - 09.2023
- Delivered exceptional customer assistance over the telephone.
- Identified opportunities to recommend additional products or services that may benefit the customer based on their needs and preferences.
- Being flexible and adaptable in responding to changing customer needs and business priorities.
- Assisted customers in product selection to boost sales.
- Improved customer satisfaction by promptly addressing queries and complaints.
Waitress
My Delhi Newcastle Indian Restaurant
Newcastle Upon Tyne, United Kingdom
06.2022 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
Event Staff Member
ARC Hospitality
London, England
01.2022 - 06.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Operated efficiently in high-volume setting to prepare and serve.
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Assisted in training new staff, contributing to team efficiency.
Waitress
Papa J's Indian Tapas Restaurant & Bar
Luton, England
03.2021 - 12.2021
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Master of Science - International Tourism Hospitality And Event Management with Advanced Research
University of Hertfordshire
Hatfield, Hertfordshire 10.2020 - 01.2023
BBA - Hospitality And Tourism
Manipal Academy of Higher Education
Manipal, India 07.2017 - 06.2020
Skills
- Conflict resolution
- Customer service
- General Administration
- Microsoft Word and Excel
- Multitasking and time management
- Health and safety regulations
- Food safety compliance
Certification
- Health and Safety
- Food Safety Level 2
- Allergen Awareness
- Emergency First Aid
- Fire Safety Awareness
- COSHH
Languages
English
Proficient (C2)
Telugu
Native
Hindi
Advanced (C1)
Timeline
Host
Roomzzz Aparthotel
10.2023 - 10.2024
Customer Service Advisor
Accenture
03.2023 - 09.2023
Waitress
My Delhi Newcastle Indian Restaurant
06.2022 - 12.2022
Event Staff Member
ARC Hospitality
01.2022 - 06.2022
Waitress
Papa J's Indian Tapas Restaurant & Bar
03.2021 - 12.2021
Master of Science - International Tourism Hospitality And Event Management with Advanced Research
University of Hertfordshire
10.2020 - 01.2023
BBA - Hospitality And Tourism
Manipal Academy of Higher Education
07.2017 - 06.2020
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