Vidharshini Kommana
Newcastle Upon Tyne,United Kingdom
Summary
Personable professional with flair for creating welcoming atmospheres and fostering positive guest interactions. Brings strong communication and organisational skills, ensuring smooth and enjoyable guest experiences. Committed to enhancing guest satisfaction and contributing to memorable service environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Host
Roomzzz Aparthotel
Newcastle Upon Tyne, United Kingdom
2023.10 - 2024.10
- Welcomed guests, facilitated efficient check-ins, and ensured smooth check-outs.
- Addressed guest inquiries, concerns, and requests with professionalism and efficiency.
- Assisted with reservations and contributed to overall guest satisfaction.
- Encouraged customer feedback to deliver information to management for process improvements.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
Customer Service Advisor
Accenture
Newcastle Upon Tyne, United Kingdom
2023.03 - 2023.09
- Delivered exceptional customer assistance over the telephone.
- Identified opportunities to recommend additional products or services that may benefit the customer based on their needs and preferences.
- Being flexible and adaptable in responding to changing customer needs and business priorities.
- Assisted customers in product selection to boost sales.
- Improved customer satisfaction by promptly addressing queries and complaints.
Waitress
My Delhi Newcastle Indian Restaurant
Newcastle Upon Tyne, United Kingdom
2022.06 - 2022.12
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
Event Staff Member
ARC Hospitality
London, England
2022.01 - 2022.06
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Operated efficiently in high-volume setting to prepare and serve.
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Assisted in training new staff, contributing to team efficiency.
Waitress
Papa J's Indian Tapas Restaurant & Bar
Luton, England
2021.03 - 2021.12
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Master of Science - International Tourism Hospitality And Event Management with Advanced Research
University of Hertfordshire
Hatfield, Hertfordshire 2020.10 - 2023.01
BBA - Hospitality And Tourism
Manipal Academy of Higher Education
Manipal, India 2017.07 - 2020.06
Skills
- Conflict resolution
- Customer service
- General Administration
- Microsoft Word and Excel
- Multitasking and time management
- Health and safety regulations
- Food safety compliance
Certification
- Health and Safety
- Food Safety Level 2
- Allergen Awareness
- Emergency First Aid
- Fire Safety Awareness
- COSHH
Languages
English
Proficient (C2)
Telugu
Native
Hindi
Advanced (C1)
Timeline
Host
Roomzzz Aparthotel
2023.10 - 2024.10
Customer Service Advisor
Accenture
2023.03 - 2023.09
Waitress
My Delhi Newcastle Indian Restaurant
2022.06 - 2022.12
Event Staff Member
ARC Hospitality
2022.01 - 2022.06
Waitress
Papa J's Indian Tapas Restaurant & Bar
2021.03 - 2021.12
Master of Science - International Tourism Hospitality And Event Management with Advanced Research
University of Hertfordshire
2020.10 - 2023.01
BBA - Hospitality And Tourism
Manipal Academy of Higher Education
2017.07 - 2020.06