VICTORY OSAHENRUMWEN ISERHIENRHIEN
Aberdeen,United Kingdom
Summary
Dedicated professional with expertise in customer interaction and service excellence, product knowledge and merchandising, and stock management. Proven ability to collaborate effectively within teams, demonstrating strong communication skills and initiative in problem-solving. Committed to maintaining store safety and policy compliance while ensuring timely stock replenishment and delivery acceptance. Career goal: To leverage extensive skills in a dynamic retail environment to drive operational success and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Community Groceries Store
Benin City, Nigeria
03.2023 - 12.2024
- Greeted and assisted customers with product selection, providing friendly and knowledgeable service.
- Replenished shelves and displays regularly to maintain product availability and visual standards.
- Accepted and checked stock deliveries, ensuring accuracy and safe handling.
- Supported seasonal and promotional setups across the store.
- Collaborated with team members to meet store performance goals and reduce waste.
Customer Service Colleague
Express Stores
Benin City, Nigeria
01.2021 - 02.2023
- Delivered excellent customer service by handling inquiries and resolving issues promptly.
- Maintained clean, well-organised shelves and replenished low-stock items efficiently.
- Actively participated in local charity drives and community engagement events.
- Followed safety guidelines and store policies to ensure a safe shopping environment.
- Monitored product quality, especially fresh goods, to maintain high standards
Checkout & Floor Assistant (Part-Time)
EasyBuy Supermarket
Benin City, Nigeria
08.2018 - 12.2020
- Operated tills and handled transactions accurately, ensuring smooth checkout experiences.
- Supported floor operations including stock rotation and promotional displays.
- Built rapport with customers, offering help and advice with a friendly attitude.
- Took part in routine cleaning, restocking, and backroom organisation to maintain store efficiency.
Education
Bachelor of Science - Health Education
Ambrose Alli University
Nigeria 10.2012 - 02.2017
Master of Science - Public Health and Health Promotion
Robert Gordon University
United Kingdom 01.2025 -
Skills
- Customer Interaction & Service Excellence
- Product Knowledge & Merchandising
- Stock Replenishment & Picking
- Delivery Acceptance & Stock Management
- Team Collaboration & Communication
- Initiative & Problem Solving
- Time Management & Reliability
- Store Safety & Policy Compliance
Timeline
Master of Science - Public Health and Health Promotion
Robert Gordon University
01.2025 -
Retail Sales Associate
Community Groceries Store
03.2023 - 12.2024
Customer Service Colleague
Express Stores
01.2021 - 02.2023
Checkout & Floor Assistant (Part-Time)
EasyBuy Supermarket
08.2018 - 12.2020
Bachelor of Science - Health Education
Ambrose Alli University
10.2012 - 02.2017
Similar Profiles
Robin LukhiRobin Lukhi
Customer Service Representative at Shivam Indian Groceries StoreCustomer Service Representative at Shivam Indian Groceries Store
Julian SolisJulian Solis
Meat Clerk at Superior GroceriesMeat Clerk at Superior Groceries
Chasity PowellChasity Powell
Stocker at Old Harvard Yard GroceriesStocker at Old Harvard Yard Groceries