Victory Asenguah
Summary
A self-motivated, young dynamic personnel with more than 7years experience, dedicated in credit control, customer service relation, documentation and invoice clerk. Always ready to tackle challenges, work under pressure, a team player, building good relationship with all my potential and loyal customers . High-achieving Credit Controller offering quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work history
Healthcare Assistant
Apex Care Home Ltd (Crescent Nursing Home)
09.2022 - Current
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Participated in personal development initiatives to enhance service delivery and patient care.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Worked closely with nurses to maintain optimum levels of communication.
- Explained treatments and hospital processes to patients.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Thoroughly sterilised and sanitised clinical equipment and accessories.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Accompanied client to medical or dental appointments, grocery and errands.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Phlebotomist/Swabbers/Clinical
LONDON MEDICAL LABORATORY
London
02.2022 - 01.2023
- Deal with members of the public attending health services
- Work with Manager to promote the team work required and for service improvement
- Obtain nasopharyngeal (swab from the nose) and oropharyngeal (swab from the Throat) swabs from patients using PPE and practising infection control
- Instruct patients on the correct procedure for self-swabbing
- Explain procedure of test being performed to patients and give advice on when and how results will be sent
- Completion of associated administration during and after the testing process; confirm patient name & contact details; label tubes, package swab tubes and send results
- Support other administrative activities as required to support customer testing.
- Communicated with physicians and associates to facilitate daily workflows.
- Prepared collected samples for transport to laboratory within strict timelines.
- Delivered compassionate care and education to reduce patient fear and anxiety.
Receptionist
COUNTRY COURT
01.2022 - 12.2022
- Provide an attentive focal point for visitors and telephone enquirers, promoting a positive image
- Ensure all Covid -19 protocols are adhered to for visitors entering the home
- Provide administrative support to the Manager and, when appropriate other staff when required such as the Care Home
- Administrator and Well-being team
- Attend staff meetings and staff training sessions as necessary
- Adhere to Home Policies and Procedures
- Take minutes at Staff Meetings or other meetings as required
- Actively market the home via show around and talking to prospective customers, families, local care purchasers, Social
- Services & professionals, Primary Care Trusts, and NHS Trusts
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Support the Activities Co-ordinator to ensure a varied program of events inside and outside of the home that can be used to market the home positively
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Provided clerical support to company employees, including copying, faxing and file management.
CREDIT CONTROLLER / CUSTOMER SERVICE
SGS Inspection Services Nigeria Limited
06.2012 - 12.2021
- Proactively contact customers via phone, visits and email to recover outstanding payments
- Validate information received for few account applications
- Recovered debt that brought about MD & GM appreciation mails and rewards,
- Established and maintained Great Customer Relationships to maximize Account performance
- Managed customers' accounts by ensuring any issues and queries were dealt with professionally and resolved quickly and efficiently ensuring no payment Delays
- Coached team on best practises to reduce 90+ day delinquency by 65.7%
- Ensures the timely collection of outstanding debt in accordance with policies and procedures
- Obtained sufficient information to assess the credit-worthiness of newly inter proposed and existing customers and ensured that all clients meet the company requirements
- Prepared Quotation price for newly intended customers and demanded a certain percent upfront payment before rendering services
- Sending out credit limits to customers both, international and local
- Reduced DSO to 45days since I joined the credit team
- Using SAGE software in posting and allocating cash build
- Maintain relationships and liaise closely, internal and external processing and following up invoices efficiently and within set timescales and targets
- Cash and cheques postings and Allocation when paid
- Processing credit notes
- Authorising and setting up new accounts, reconciling the accounts receivable ledger.
- Assessed customer compliance with repayment schedules through thorough account reviews.
- Minimised risk by proactively advising management of active payment issues.
- Followed up monthly statements with courtesy calls to customers.
- Informed new customers on up-to-date credit terms and conditions.
- Negotiated terms and conditions, payment plans and settlements.
- Posted journal transactions and cash receipts on sales ledger.
- Created pivot tables and VLOOKUPS in Excel.
- Identified most pressing client debt cases to pursue.
- Monitored outstanding balances and followed up payments.
- Reconciled complicated accounts provided by accounting team.
CUSTOMER SERVICE/LOGISTICS & CASHIER
UAC FOODS, MR BIGGS
01.2009 - 05.2012
- Worked as customer service personnel
- Ensured customers satisfaction at its peak
- Received inventories
- Closed accounts for the day and lodged/deposited funds in the bank
- Took stocks at the end of the month
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Kept abreast with latest product developments to inform customers.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
TRAININGS Crystal Hazard Risk Reporting -
Crystal Incident Management - undefined
Crystal Non-Conformance Reporting - undefined
Near Miss Reporting - undefined
Rules for Life (English) - undefined
Training Brainshark Rules for life - undefined
CERTIFICATION - FINANCE AND ACCOUNTING
International Business Management Institute
Berlin . Germany 04.2019 - 04.2019
undefined
Master of Business Administration (HEALTHCARE) - MBA
University of Hertfordshire
UNITED KINGDOM 09.2021 - 09.2022
Bachelor of Science (BSC) - International Studies & History
Lagos State University
2015
undefined
Federal Government College
2004
First School Leaving Certificate - undefined
Blessed Trinity Nursery and primary school
1998
Skills
- Financial statement review
- Documentation preparation
- Accounting management
- Budget administration
- Processing payments
- Revenue Generation
- Preparing financial statements
- Collections understanding
- Strategic planning
- Sage MAS90 expertise
- Pricing and costing
- Customer Relations
- Billing inquiries
- Credit reviews
- Office 365 usage
- Dispute resolution
- Payment processing
- Microsoft Office Suite
- Transaction processing
- Customer experience
- Data entry
- Quality Control
- CRM
- Personnel training and development
- MS Office expert
Languages
English
Fluent
Timeline
Healthcare Assistant
Apex Care Home Ltd (Crescent Nursing Home)
09.2022 - Current
Phlebotomist/Swabbers/Clinical
LONDON MEDICAL LABORATORY
02.2022 - 01.2023
Receptionist
COUNTRY COURT
01.2022 - 12.2022
Master of Business Administration (HEALTHCARE) - MBA
University of Hertfordshire
09.2021 - 09.2022
CERTIFICATION - FINANCE AND ACCOUNTING
International Business Management Institute
04.2019 - 04.2019
CREDIT CONTROLLER / CUSTOMER SERVICE
SGS Inspection Services Nigeria Limited
06.2012 - 12.2021
CUSTOMER SERVICE/LOGISTICS & CASHIER
UAC FOODS, MR BIGGS
01.2009 - 05.2012
TRAININGS Crystal Hazard Risk Reporting -
Crystal Incident Management - undefined
Crystal Non-Conformance Reporting - undefined
Near Miss Reporting - undefined
Rules for Life (English) - undefined
Training Brainshark Rules for life - undefined
Bachelor of Science (BSC) - International Studies & History
Lagos State University
undefined
Federal Government College
First School Leaving Certificate - undefined
Blessed Trinity Nursery and primary school
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