Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

Victor Oluwaseun Fabiyi

Ballymena,United Kingdom

Summary

Experienced professional with expertise in network optimisation, technical support management, and security enforcement. Demonstrates proficiency in troubleshooting and maintenance, malware mitigation, and security auditing. Skilled in documentation management, hardware installation, software configuration, and data analytics. Adept at providing telephone and email support while excelling in team collaboration and time management. Proficient in Microsoft Office Suite with a focus on enhancing operational efficiency and security protocols.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Network Support Engineer

Julius Berger Nigeria PLC
Abuja, Nigeria
05.2022 - 09.2025
  • Optimized network configurations, improving system efficiency and reducing latency by 50%, while overseeing network backups and enforcing security protocols to ensure 100% data integrity.
  • Performed regular maintenance, including patch management, firmware upgrades, and security audits, reducing security vulnerabilities by 50% and extending life cycle of critical network hardware.
  • Monitored and maintained intra/extranet connections, ensuring consistent uptime and reliable communication between internal and external networks, while collaborating on data security projects to reduce security incidents.
  • Delivered expert technical support for both on-site and remote environments, resolving complex issues within 1-2 hours on average and enhancing user satisfaction by reducing ticket resolution time by 60%.
  • Utilized advanced diagnostic tools and packet capture analysis to troubleshoot network performance, improving speed and reducing downtime by 70% through collaboration with service providers.
  • Supported integration of new technologies, enhancing network scalability and minimizing downtime during transitions, while leading root cause analysis to prevent service outages and reduce future incidents by 50%.
  • Developed and maintained technical documentation for knowledge sharing, streamlining troubleshooting processes, and ensuring effective team collaboration.
  • Configured and managed diverse range of network devices, including switches, routers, access points, NAS, radio links, and CCTV systems across nationwide project sites, optimizing infrastructure for increased connectivity and security.

IT Support Associate

National Judicial Council
Abuja, Nigeria
12.2020 - 12.2021
  • Configured and tested new hardware and software, troubleshot device-specific, network performance, and internet connectivity issues.
  • Delivered support for internet service and connectivity-related issues related to operating systems, PCs, and browser configurations.
  • Set up and ensure proper installation of equipment, cables, operating systems, and software for employee use.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses, patched applications, and installed new versions to eliminate security problems.
  • Removed malware and other threats from laptops and desktops, monitored systems and input commands to troubleshoot issues such as system boot errors and file corruption, and configured hardware, devices, and software to set up workstations for employees.

Information Technology Trainee

Nigerian Aviation Handling Company
Ikeja, Nigeria
06.2018 - 12.2018
  • Provided first and second-level IT support, including installing and troubleshooting hardware components such as printers and scanners.
  • Assisted with setup and configuration of new computer systems, operating systems, software applications, and network settings.
  • Delivered administrative support and maintained accurate record documentation, gained experience and knowledge of career-specific procedures and systems.
  • Demonstrated ability to take initiative and work independently on projects and collaborated effectively with my team to complete group tasks efficiently.

IT Support Intern

Nigerian Airspace Management Agency
Ikeja, Nigeria
09.2014 - 10.2015
  • Provided comprehensive helpdesk support, including troubleshooting devices, installing and configuring hardware, software, and peripheral equipment.
  • Monitored network devices, maintained accurate record documentation, delivered technical assistance to network users and performed minor repairs following installation specifications.
  • Prepared detailed reports documenting system configurations and changes during maintenance activities and collaborated with IT team members to develop efficient problem-resolution strategies.

Education

Bachelor Of Technology - Computer Science

Federal University of Technology
Minna, Niger
12.2015 - 10.2019

National Diploma - Computer Science

Kwara State Polytechnic
Ilorin, Kwara
08.2012 - 05.2014

Skills

  • Network optimization
  • Troubleshooting and maintenance
  • Technical support management
  • Security enforcement
  • Malware mitigation
  • Documentation management
  • Hardware installation
  • Software configuration
  • Time management
  • Microsoft Office Suite
  • Security auditing
  • Data analytics
  • Telephone and email support
  • Team collaboration

Websites

Certification

  • 12/2023 - CCNA: Enterprise Networking, Security, and Automation, CCNA: Introduction to Networks, CCNA: Switching, Routing, and Wireless Essentials - Cisco Networking Academy
  • 04/2023 - (ISC)² Certified in Cybersecurity (CC) Training - The International Information System Security Certification Consortium (ISC)²
  • 09/2022 - 06/2028 - AWS Certified Cloud Practitioner - Amazon Web Services (AWS)
  • 07/2022 - 07/2024 - Certified Network Security Expert Level (1 2 3) - Fortinet Network Security Expert

Timeline

Network Support Engineer

Julius Berger Nigeria PLC
05.2022 - 09.2025

IT Support Associate

National Judicial Council
12.2020 - 12.2021

Information Technology Trainee

Nigerian Aviation Handling Company
06.2018 - 12.2018

Bachelor Of Technology - Computer Science

Federal University of Technology
12.2015 - 10.2019

IT Support Intern

Nigerian Airspace Management Agency
09.2014 - 10.2015

National Diploma - Computer Science

Kwara State Polytechnic
08.2012 - 05.2014

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Victor Oluwaseun Fabiyi