Victoria Jayne Morgan
Chepstow,Monmouthshire
Summary
Reliable Courier with extensive experience in timely deliveries and route optimisation. Ensures accurate delivery records and compliance with safety regulations. Provides outstanding customer service while adjusting to changing schedules. Strong time management, problem-solving, and communication skills facilitate efficient logistics across various industries.
Overview
26
26
years of professional experience
Work History
Courier
Evri
11.2014 - Current
- Coordinated timely deliveries through effective time management.
- Maintained accurate delivery, collection, and undeliverable item records to enhance operational efficiency.
- Observed customer delivery instructions, prioritising safe, secure deliveries.
- Followed company policies and legal regulations strictly while handling confidential documents.
- Upheld company policies and legal regulations during all stages of delivery process.
- Worked independently to plan daily delivery routes, maximising time and fuel efficiency.
- Delivered excellent customer service to each account, ensuring satisfaction and loyalty.
- Delivered parcels and documents to specified addresses, adhering to strict delivery timelines.
- Adapted to unexpected changes in delivery schedules or routes, demonstrating flexibility.
- Adapted to flexible working hours, including weekends and holidays, to meet company service commitments.
- Communicated clearly and professionally with customers to deliver first-class service.
- Greeted customers warmly and professionally to maintain positive company reputation.
- Loaded and unloaded parcels with care, ensuring no damage to goods during transit.
- Handled returns and exchanges according to company procedures, facilitating customer satisfaction.
- Offered flexible working patterns to meet round-the-clock delivery demands.
- Assisted in loading and unloading of goods, employing proper lifting techniques to avoid injury.
- Maintained a polite and positive demeanor under pressure, representing the company positively.
- Provided exceptional customer service, addressing queries and concerns with professionalism.
- Logged parcel receipt using mobile device apps.
Outdoor Music Event Manager
Castell Roc
08.2010 - Current
- Managed all logistical aspects of events, from venue selection to transportation arrangements, ensuring smooth operations.
- Managed small and large scale events, conferences and seminars.
- Developed innovative event concepts and themes, resulting in memorable experiences and positive attendee feedback.
- Managed crisis situations, resolving unexpected issues swiftly to minimise disruption and uphold event quality.
- Coordinated with security services to develop comprehensive safety plans, guaranteeing the well-being of all participants.
- Performed relevant risk assessments for faultless health and safety standards.
- Leveraged social media platforms to promote events, successfully reaching target audiences and enhancing engagement.
Retail Manager
Hannah's Music
05.2004 - 06.2010
Retail Supervisor
Virgin Megastore
09.2000 - 05.2004
Education
NVQ Level 3 - GCSE, BTECH Business Studies
Chepstow Comprehensive School
Chepstow01-2018
Skills
- Route optimisation
- Delivery planning
- Parcel handling
- Delivery documentation
- Depot collections
- Safety compliance
- Risk assessment
- Warehouse operations knowledge
- Barcode scanners
- GPS and map reading
- Time management
- Flexible scheduling
- Crisis management
- Problem solving
- Customer service
- Customer communication
- Customer relationship
- Team collaboration
- Teamwork
- Record keeping
- Paperwork completion
- Driving licence
- UK driving licence
- Event logistics
- Depot collections
Timeline
Courier
Evri
11.2014 - Current
Outdoor Music Event Manager
Castell Roc
08.2010 - Current
Retail Manager
Hannah's Music
05.2004 - 06.2010
Retail Supervisor
Virgin Megastore
09.2000 - 05.2004
NVQ Level 3 - GCSE, BTECH Business Studies
Chepstow Comprehensive School