Summary
Overview
Work history
Education
Skills
Certification
Timeline
References
Generic

Victoria Cherechi Achor

Bristol

Summary

Result- driven Project Manager with over 4 years of experience in the construction industry, successfully completing 5 commercial and residential projects. Applied effective Agile methodologies and risk management strategies to Achieve a 35% improvement in project timelines and a 35% in budget adherence. Leveraging strong technical background in IT System Administration to enhance problem-solving capabilities and improve project efficiency. Committed to driving project success and continuous improvement in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certificate
20
20
years of post-secondary education

Work history

Project manager

Phoenixville Home Finishings & Interior Design
Lagos
07.2019 - 02.2023
  • Successfully managed 5 outstanding construction projects, encompassing both commercial and residential properties, from initial concept through final completion.
  • Delivered over 25 interior design projects on time and within budget.
  • Spearheaded utilization of project management tools alongside Agile methodologies to significantly streamline construction processes, resulting in project completion timelines being efficiently enhanced by 35%.
  • Proactively Identified, project risks and implemented mitigation strategies, limiting budget overruns and contributing to timely project completion.
  • Cultivated strong, transparent communication channels with all construction stakeholders, including clients, contractors, and suppliers, maintaining consistent updates on project progress and expertly addressing concerns.
  • Implemented quality control measures, ensured adherence to standards.
  • Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
  • Ensured effective resource allocation with meticulous project scheduling.

IT service desk analyst

Inclusive Care Support
London
03.2023 - Current
  • Delivered first-line IT support, managed incident logging and resolution using Zendesk and Microsoft 365 ensuring prompt and courteous service.
  • Supported user onboarding- account setup, password resets, and basic hardware-software troubleshooting in compliance with secure access policies and service guidelines.
  • Managed customer support cases from initial report to resolution, demonstrating strong customer service and problem-solving skills.
  • Maintained professional communication across varied technical levels and ensured accurate resolution logging.
  • Logged and updated digital records using MS365 and Google workspace, in internal systems with accuracy, supporting documentation and tracked resolution.

System administrator (Hybrid)

Pristine Juice N Blends
Lagos
11.2021 - 01.2023
  • Led procurement, installation, and configuration of essential hardware and software, ensuring optimal system performance and security for organization of 23 employees.
  • Administered user accounts and access controls via Active Directory, Microsoft365 Admin and Google workspace demonstrating strong technical project implementation and maintenance skills.
  • Utilized Zendesk, and Jira for efficient ticket management and service delivery , significantly reducing unresolved requests and increasing sales efficiency by 62% .
  • Trained end-users on software usage, enhancing operational smoothness and proficiency.
  • Developed IT standard operating procedures and training materials to onboard new staff and reduce dependency on IT support.

Education

Bachelor of Science - Accountancy

Abia State University
Uturu

Skills

Project Management Skills:

  • Project Lifecycle Management (Initiation planning to completion)
  • Agile & Scrum Methodologies
  • Risk Management & Mitigation
  • Budget Management & Cost Control
  • Stakeholder Communication & vendor Management
  • Timeline Management & Acceleration
  • Resource Allocation & Optimization
  • Cross-functional Team Leadership
  • Problem-Solving & Critical Thinking
  • Excellent Communication & Team collaboration
  • Data Analysis & Reporting

Technical Tool & Skills:

  • Agile Project Management Tools - Jira Trello Slack Microsoft 365 Admin Teams Outlook
  • CRM Tools- MS365 Admin Active Directory G Suite Admin Zoom ServiceNow Zendesk

Certification

  • Agile Foundations – LinkedIn Learning (2022)
  • UX Design – Interaction Design Foundation (Top 10%, 2022–2023)
  • Google Cybersecurity Professional Certificate (2024)
  • Google IT Support Professional Certificate (2023)
  • Zendesk Customer Service Certificate – LinkedIn Learning (2023)
  • Customer Service: Problem Solving – LinkedIn Learning (2023)
  • CompTIA Security+ (In Progress)



Timeline

IT service desk analyst

Inclusive Care Support
03.2023 - Current

System administrator (Hybrid)

Pristine Juice N Blends
11.2021 - 01.2023

Project manager

Phoenixville Home Finishings & Interior Design
07.2019 - 02.2023

Bachelor of Science - Accountancy

Abia State University

References

References available upon request.

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Victoria Cherechi Achor