VICTORIA YOUNG

Deliver excellent customer service in fast-paced cafe shifts with a welcoming approach.

Prepare and serve a wide range of hot and cold drinks consistently.

Prepare, heat, and present hot and cold food to safety standards.

Operate tills accurately for cash and card transactions every shift.

Maintain strong cleanliness and hygiene through safe working procedures daily.

Work efficiently under pressure during busy periods without losing attention to detail.

Replenish stock, monitor supplies, and support smooth day-to-day cafe running.

Collaborate effectively with colleagues to maintain excellent customer satisfaction.

Demonstrate reliability, flexibility, and time management across permanent night shifts.

Provide cover across multiple Dunelm pause sites to keep service uninterrupted.

Adapt quickly to different locations, customer groups, and site procedures.

Work independently with minimal supervision to run the cafe smoothly at night.

• Assisted veterinary surgeons and nurses in providing safe and effective patient care.
• Maintained high hygiene standards across consulting rooms, kennels, and equipment.
• Monitored in-patients, dispensed medications, and prepared lab samples.
• Ensured stock levels and medical supplies supported smooth daily operations.
• Provided calm, supportive handling of animals, including during emergencies.

• Prepared and served hot and cold drinks in line with brand standards.
• Delivered excellent customer service, resolving concerns and ensuring satisfaction.
• Maintained stock rotation and ensured safe, efficient operation of equipment.
• Followed strict cleaning and hygiene procedures in line with Covid-19 guidelines.
• Handled cash and card transactions accurately and responsibly.