Victoria Wisken
PETERBOROUGH,Cambridgeshire
Summary
Quality Engineer with 11 years of experience in root cause analysis and process optimisation. Expertise in designing test cases, tracking defects, and ensuring compliance through meticulous documentation. Proficient in SQL and API testing, with a strong focus on collaboration within Agile teams to enhance product quality. Recognised for effective communication and a commitment to continuous improvement in systems and processes.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Quality Engineer
BGL Group
Peterborough, Cambridgeshire
2014.05 - 2025.08
- Automated daily tasks using RPA/Nintex, eliminating human error and reducing time delays.
- Integrated QA practices into development lifecycle to meet industry standards and regulatory compliance.
- Defined and executed acceptance criteria and test cases for functional and non-functional requirements.
- Standardised Postman acceptance tests for MuleSoft migration, ensuring compatibility and reliability.
- Conducted manual and automated testing using Kryon, Postman, Bitbucket, and SourceTree.
- Maintained automated test suites to support regression and release testing effectively.
- Performed root cause analysis and led retrospectives to uncover improvement opportunities.
- Delivered QA for projects, including Ping Identity Upgrade and DOC1 Upgrade, ensuring compliance.
Customer Experience Representative
BGL Group
2014.05 - 2015.05
- Delivered exceptional service to internal and external contacts.
- Handled calls and complaints from existing customers efficiently.
- Logged all calls accurately and promptly.
- Utilised technology to fulfil customer needs and reduce effort.
- Applied soft skills to ensure high-quality service, including effective baggage handling.
- Maintained up-to-date processes and knowledge.
- Identified personal goals and assumed responsibility for development.
- Adhered to regulatory processes, ensuring compliance with Financial Conduct Authority standards.
Customer Sales Advisor
Peterborough Evening Telegraph
2014.01 - 2014.05
- Drove telephone-based sales, targeting new business opportunities.
- Developed and strengthened existing relationships, resulting in increased client spend.
- Advised clients on optimal advertising strategies to grow their businesses.
- Worked to tight deadlines to ensure all advertisements were proofed and approved by customers.
- Updated customer management systems accurately, ensuring records were always up-to-date.
Kitchen Manager/Cook
Bright Kids Day Nursery
2011.12 - 2014.01
- Managed all kitchen inventories, ensuring weekly completion and accuracy.
- Optimised kitchen operations to maximize productivity and minimize waste.
- Ensured adherence to company standards, policies, and regulations.
- Planned menus on a four-week rotation to accommodate dietary requirements, including gluten-free, lactose-free, and vegetarian meals.
- Assisted in child care as needed.
- Thomas Cook, Customer Service Advisor
Chef
Wyevale Garden Centre
2004.11 - 2006.12
Line Operative
Geest
2001.05 - 2004.06
Education
GCSE -
St Guthlacs School
Lincoln, Lincolnshire 1996.09 - 2001.07
Foundation level software testing
ISTQB
Skills
Analytical Thinking – Dissecting complex systems to identify potential issues
Attention to Detail – Spotting subtle bugs and inconsistencies
Test Planning – Defining scope, strategy, and resources for testing phases
Test Case Design – Creating step-by-step scenarios to validate functionality
Defect Tracking – Logging, managing, and retesting bugs throughout lifecycle
Certification
- Postman API Fundamentals Student Expert certification
- ISTQB Foundation software testing
Affiliations
- Happy family life with my husband and two young children.
Timeline
Quality Engineer
BGL Group
2014.05 - 2025.08
Customer Experience Representative
BGL Group
2014.05 - 2015.05
Customer Sales Advisor
Peterborough Evening Telegraph
2014.01 - 2014.05
Kitchen Manager/Cook
Bright Kids Day Nursery
2011.12 - 2014.01
Chef
Wyevale Garden Centre
2004.11 - 2006.12
Line Operative
Geest
2001.05 - 2004.06
GCSE -
St Guthlacs School
1996.09 - 2001.07
Foundation level software testing
ISTQB