victoria waters
Staines Upon Thames,United Kingdom
Summary
I am currently working in the Staines and Egham Delivery Office and have been working for Royal Mail for twenty-seven years. Now I am managerial support and receive Leadership Allowance for being in the office from 2pm until 7.30pm to deal with any issues concerning afternoon staff, broken down vehicles, customer collections, and I also “supervise” collections, making sure that they are cleared and submitting an end of day report highlighting any missed and reasons why.
I am open to learning new skills and have just recently completed the the Royal Mail Route Manager Training Session on 25 July 2025, led by Dipak Patel.
I am looking for a new career change and can guarantee my enthusiasm and tenacity for learning on the job and giving one hundred per cent to any new role that I am considered for.
I am very personable and keen to be challenged and 'woken' up in a new workplace environment.
Ready to use and develop my coaching techniques and furthering my career with Royal Mail.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work history
Managerial Support, Collections & Workplace Coach
Royal Mail Group
Staines-upon-Thames, Surrey
10.1998 - Current
Interacts daily with a diverse community to foster positive relationships.
Adheres to tight deadlines for timely mail collection and delivery.
Manages customer complaints, providing regular updates on progress and outcomes.
Working with peers to advise on workplace equipment upgrades and new services.
Uses Windows and Excel on internal company intranet for operational tasks.
Provides support to staff.
Retail Sales Supervisor
Argos
Hounslow, Greater London
05.1996 - 10.1998
Supervising a team of 8, selling jewellery items.
Keeping the team motivated to maintain high sales.
Providing customer service, dealing with and resolving customer complaints.
Helping to maintain an efficient working environment even if members of staff were on annual leave or sick leave.
Being approachable for any member of staff to voice any problems they were having and being able to train staff to a high level.
Education
A-Levels - Psychology and Sociology.
Bracknell College
Berkshire 09.2002 - 06.2003
Skills
- Team Leadership
- Team supervision
- Staff development
- Performance monitoring
- Time efficiency
- Customer Service
- Interpersonal communication
- Attention to Detail
- Leadership
- Decision making
- Emotional intelligence
Affiliations
- Reading, theatre, gym, concerts.
References
References available upon request.
Timeline
A-Levels - Psychology and Sociology.
Bracknell College
09.2002 - 06.2003
Managerial Support, Collections & Workplace Coach
Royal Mail Group
10.1998 - Current
Retail Sales Supervisor
Argos
05.1996 - 10.1998