Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
Receptionist

Victoria Wareham

Spondon,Derby

Summary

Compassionate and patient-focused with strong communication skills and empathy. Skilled in building trusting relationships with residents, families, and colleagues. Adept at multitasking and handling challenging situations with calmness and grace. Eager to contribute to supportive and caring environment. Reliable personal care worker with background helping Dementia clients. Careful to follow treatment plans and safety standards for optimum client health and recovery. Detail-oriented with documentation and schedule management.

Overview

7
7
years of professional experience

Work History

Senior Care Assistant

Mercy Care Centre
, Derby
04.2019 - 03.2026

Assisted residents with personal care needs.
Supported junior staff in their development through mentoring.
Helped manage medication and update care plans effectively.
Monitored residents' health and communicated with families.
Ensured compliance with regulatory standards and protocols.
Facilitated daily shift management and coordination.

Supervised care workers to ensure effective inductions with new starters and led shifts efficiently.

Assisted in ordering and checking medication.
Monitored vital signs accurately.
Provided support with personal hygiene and mobility needs.

Developed and implemented comprehensive care plans while ensuring meticulous record-keeping of MAR charts.

Facilitated communication between families, healthcare professionals, and management regarding residents' progress.

Facilitated independence by organising and participating in engaging social activities for residents.

  • Administered medications according to prescribed schedules and guidelines
  • Provided emotional support to residents and families during difficult times
  • Engaged in respectful communication, respecting the dignity of those in care.
  • Participated in regular staff meetings to discuss care improvements and strategies
  • Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
  • Assisted residents with personal care tasks, including bathing, dressing, and grooming, promoting independence and dignity.
  • Participated in training sessions, continuously improving care techniques and knowledge.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
  • Managed challenging behaviour sensitively, adopting a person-centred approach.
  • Provided compassionate end-of-life care, offering emotional support to both residents and their families during difficult times.
  • Responded to emergencies with composure and efficiency, applying first aid and CPR training to safeguard resident health.
  • Delivered specialised dementia care, utilising evidence-based approaches to support memory and cognitive function.
  • Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
  • Collaborated with healthcare professionals to deliver integrated care services.
  • Obtained current medical information, weight, height and vital signs to aid care planning.
  • Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
  • Counselled patients on pain management best practices, including treatment procedures, medication risks, special diets and physician instructions.

Education

GCSEs - school education.

Sandon High school
Stoke on Trent
01-1991

Skills

  • Medication management
  • Care plan development
  • Patient monitoring
  • Emotional support
  • Dementia care
  • Staff training
  • Communication skills
  • Personal care assistance
  • Understanding of hygiene standards
  • Personal care
  • Assisting with personal hygiene
  • Dementia care training
  • Dementia awareness
  • End Of Life Care
  • Confidentiality understanding
  • Excellent communication
  • End-Of-Life support
  • Basic Life Support Certification
  • First Aid
  • Elderly care
  • Dignity respect
  • Palliative care experience
  • Wound dressing

Interests

In my spare time I enjoy reading true crime stories, swimming at the local baths Listening to music and singing (badly)

spending time with my family, going out for coffee meeting up with friends

Going to out door concerts

Additional Information

I am a trained first aider, I did a Phlebotomist course out side of my job.

I am interested in End of Life care and what happens to the body after death. The after care of the deceased.

I am honest, reliable, trustworthy, and hard working. I am willing to have ago at anything.

Timeline

Senior Care Assistant

Mercy Care Centre
04.2019 - 03.2026

GCSEs - school education.

Sandon High school
Victoria Wareham