Victoria Wareham
Summary
Highly organised and dependable professional who excels at managing multiple priorities with a positive attitude and a willingness to take on additional responsibilities to achieve team goals. Proven track record in building strong relationships and resolving issues to enhance customer satisfaction. Excellent communicator with strong influencing abilities, able to effectively communicate with stakeholders at all levels. Skilled in developing and delivering comprehensive training programmes, including technology instruction, to ensure smooth implementation and user adoption.
Overview
8
8
years of professional experience
Work history
Business Development Manager (Central Region)
MAPS Solutions Europe Limited
Stourport-on-Severn, Worcestershire
01.2025 - Current
- Travelled extensively meeting clients across various regions establishing productive partnerships.
- Developed new business opportunities for enhanced revenue generation.
- Coordinated and attended events that significantly raised brand awareness.
- Utilised CRM software for streamlined customer relationship management.
- Implemented risk management strategies ensuring protection of client assets via risk assessments.
- Liaised with management frequently; delivered updates on sales performance.
Bookings Support Manager
Greeneking PLC
Field Based
07.2024 - 12.2024
- Facilitated initial ongoing training and support to Brand teams on use of booking system and Guest service.
- Collaborated with 4 different Brands to plan and provide excellent support, highlighting opportunities and enhancing current ways of working.
- Highlighted key metrics for growth from reporting and audits which influenced and supported strategic marketing plans and commercial growth through capacity.
- Logged and advised on further improvements to booking system from internal stakeholders, and updated accompanying policies and processes.
- Worked to prioritise change requests and system improvements, including preparations for key trading dates to support business.
- Worked with external stakeholders to test and quality assure improvements, fixes and changes to booking system and surrounding procedures.
Implementation Manager
Greene King PLC
03.2022 - 06.2024
- Executed implementation of online booking system to over 80 sites opening up extra sales growth opportunity for business.
- Built strong rapport with Business Development Managers, General Managers and their team maintaining partnerships to drive business goals.
- Installed new technologies without disrupting workflow.
- Supported users through new technology integrations, conducting user acceptance testing to gather data.
- Assessed system performance to advise on possible updates and improvements.
- Analysed system and software requirements to meet operational needs.
- Handled staff training and development, maintaining flawless service levels and ICT support.
Field Resolution Officer
Engage Services
05.2021 - 02.2022
- Reconnected customers with clients to help resolve outstanding debt issues.
- Executed unannounced visits to businesses on behalf of HSE.
- Managed own workload of client case through planning and organisation.
- Maintained safe, secure environments through careful risk assessments.
- Maintained all legal and compliance documents under GDPR policy and procedures, whilst maintaining correct storage of all documentation for client confidentiality.
Implementation Manager
Ngeneration Ltd
08.2021 - 12.2021
- Implemented Client IT and EPOS systems on site.
- Conducted system coaching and training in line with specification of customer IT solutions.
- Delivered 'Go Live Support' to management and team at site.
Business Systems Implementation Specialist
City & County Healthcare Group
12.2020 - 05.2021
- Delivered implementation of company-wide technological changes and updates to support on going Digital Transformation.
- Collated and managed relevant, accurate data to ensure successful migration and implementation of one in-house system to another.
- SME and key contact for Operations and wider Head Office.
- Provided support, education and training to increase user confidence navigating IT systems.
Retail Systems Implementation Trainer/Coordinator
Marstons Plc
03.2017 - 11.2020
- Delivered high standards of training in usage of EPOS and BOH system for cash and stock control to over 100 sites. Identifying sites with additional training requirements, and ensuring all team members are confident.
- Coordinated cross-functional teams to align project tasks with strategic objectives in addition to gathering user requirements and developing project plans.
- Maximised communication and transparency between clients, internal departments and stakeholders.
- Resolved project-related issues promptly, preventing disruptions in workflow.
- Created and maintained training documentation which has formed part of trainer's toolbox to assist sites.
Education
Distinction - Events Management (level 3)
Open Study College
Level 1 & 2 (Basic and Intermediate) - Microsoft Excel (2003)
Q & A College
BirminghamLevel 1 & Level 2 - Adult Numeracy & Literacy
South Birmingham College
Skills
- Training and Development
- Customer Service
- Technical Support Expertise
- KPI tracking and reporting
- Staff motivation and Positive Influencing
- Adaptable
- Emotional intelligence
- Logical thinker and problem solver
- Organisation and Attention to Detail
- Time Management
Timeline
Business Development Manager (Central Region)
MAPS Solutions Europe Limited
01.2025 - Current
Bookings Support Manager
Greeneking PLC
07.2024 - 12.2024
Implementation Manager
Greene King PLC
03.2022 - 06.2024
Implementation Manager
Ngeneration Ltd
08.2021 - 12.2021
Field Resolution Officer
Engage Services
05.2021 - 02.2022
Business Systems Implementation Specialist
City & County Healthcare Group
12.2020 - 05.2021
Retail Systems Implementation Trainer/Coordinator
Marstons Plc
03.2017 - 11.2020
Distinction - Events Management (level 3)
Open Study College
Level 1 & 2 (Basic and Intermediate) - Microsoft Excel (2003)
Q & A College
Level 1 & Level 2 - Adult Numeracy & Literacy
South Birmingham College
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