Victoria Viking-Bertram
Senior spa therapist
Goring,Oxfordshire
Summary
I have worked within luxury hospitality and spa professional with 20+ years of experience across spa operations, wellness, guest relations, events and luxury hospitality environments in both the UK and Sweden. CIDESCO and CIBTAC qualified with strong experience in luxury guest care, retail performance, team support and creating exceptional customer experiences.
Experienced within luxury hotels, spas, conferences and events, with a natural ability to build strong client relationships, lead by example and maintain high operational standards in fast-paced environments.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work history
Senior spa therapist
DoubleTree by Hilton
Thame, Oxfordshire
2022.02 - 2026.03
- Delivered luxury face and body treatments using Elemis products within a busy hotel spa environment
- Built strong guest relationships, generating repeat business and excellent customer satisfaction
- Supported junior therapists and assisted with day-to-day spa operations
- Consistently exceeded retail and product sales targets
- Maintained exceptional treatment room standards and luxury guest experience
Event coordinator
DoubleTree by Hilton
Thame, Oxfordshire
2023.05 - 2024.01
- Coordinated conferences, weddings and private events from enquiry through to delivery
- Worked closely with multiple departments to ensure seamless guest experiences
- Managed client communication and event administration within a fast-paced hotel environment
- Built strong relationships through professionalism and attention to detail
Senior spa therapist
DoubleTree by Hilton
Thame, Oxfordshire
2022.02 - 2023.05
Care worker
SureCare
Abingdon, Oxfordshire
2021.01 - 2022.02
- Provided compassionate care and emotional support within clients’ homes
- Built trusted relationships with clients and families
- Maintained professionalism and calm communication in sensitive situations.
Owner/Operator
Swedish Beauty
Didcot, Oxfordshire
2009.06 - 2021.02
- Successfully managed a beauty and training business for over 10 years
- Delivered luxury beauty and wellness treatments while building a loyal client base
- Managed bookings, customer service, retail sales and day-to-day operations
- Provided beauty therapy training and make-up tuition.
Personal shopper
Debenhams
Oxford, Oxfordshire
2017.02 - 2019.08
- Delivered personalised styling consultations and luxury customer experiences
- Managed appointments and VIP client relationships
- Exceeded monthly sales targets and supported promotional events.
Earlier Hospitality Experience
Experience
2008.09 - 2009.10
Earlier Hospitality Experience
Includes management, restaurant, spa and events positions within luxury hospitality environments including:
- Nirvana Spa
- Grand Hôtel Stockholm
- Nordic Light Hotel
- Junibacken
- Restaurant Glashuset
Education
Higher National Diploma - Beauty Therapy
Oxford International College of Beauty
Witney, Oxfordshire 2008.09 - 2009.07
Certificate of Higher Education - Hotel management
Hospitality & Hotel Management
Onnestad, Sweden 1996.08 - 1997.06
Diploma of Higher Education - Hotel management
Malgomaj Collage
Sweden 1993.08 - 1996.06
Skills
Luxury Hospitality
Guest Experience
Product Sale
Team Support
Communication
Relationship Building
Languages
Swedish
Fluent
Timeline
Event coordinator
DoubleTree by Hilton
2023.05 - 2024.01
Senior spa therapist
DoubleTree by Hilton
2022.02 - 2026.03
Senior spa therapist
DoubleTree by Hilton
2022.02 - 2023.05
Care worker
SureCare
2021.01 - 2022.02
Personal shopper
Debenhams
2017.02 - 2019.08
Owner/Operator
Swedish Beauty
2009.06 - 2021.02
Earlier Hospitality Experience
Experience
2008.09 - 2009.10
Higher National Diploma - Beauty Therapy
Oxford International College of Beauty
2008.09 - 2009.07
Certificate of Higher Education - Hotel management
Hospitality & Hotel Management
1996.08 - 1997.06
Diploma of Higher Education - Hotel management
Malgomaj Collage
1993.08 - 1996.06