Victoria Uamai Victor
Preston,Lancashire
Summary
Experienced professional with a strong background in collection and debt recovery, customer service, and account management. Demonstrates exceptional communication skills and proficiency in Oracle and Microsoft Office Suite.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Credit Specialist/ Collections Agent
NCO Europe (AT&T)
Preston
12.2022 - 01.2025
- This role required me to evaluate the customer's outstanding balances in credit and debit, which enabled an increase in debt recovery
- I also developed account and data management skills and problem-solving skills when answering customer's queries in inbound and outbound calls
Waitress
Boutique del Gelato
Palma de Mallorca, Illes Balears provincia
04.2022 - 06.2022
- This position enhanced my customer service skills and engagement with diverse customers
- It also fostered my adaptability and improved my time management
Cashier
KFC
Palma de Mallorca, Illes Balears provincia
09.2021 - 06.2022
- This role improved my communication skills, as I was expected to inform my colleagues of any changes required by the customer
Education
Bachillerato - Humanities
Ies Ses Estacions
Palma de Mallorca, Illes Balears provincia 09.2018 - 06.2021
Título de Bachillerato - undefined
06.2021 - 01.2025
Skills
- Collection and Debt Recovery
- Customer service
- Account management
- Communication skills
- Oracle
- Confidentiality maintenance
- Credit risk assessments
- Microsoft Office Suite
Certification
Título de Bachillerato, 06/01/21 to Present
Languages
English
Spanish
Catalán
Timeline
Credit Specialist/ Collections Agent
NCO Europe (AT&T)
12.2022 - 01.2025
Waitress
Boutique del Gelato
04.2022 - 06.2022
Cashier
KFC
09.2021 - 06.2022
Título de Bachillerato - undefined
06.2021 - 01.2025
Bachillerato - Humanities
Ies Ses Estacions
09.2018 - 06.2021
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