Victoria Uamai Victor
Preston,Lancashire
Summary
Experienced professional with a strong background in collection and debt recovery, customer service, and account management. Demonstrates exceptional communication skills and proficiency in Oracle and Microsoft Office Suite.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Credit Specialist/ Collections Agent
NCO Europe (AT&T)
Preston
2022.12 - 2025.01
- This role required me to evaluate the customer's outstanding balances in credit and debit, which enabled an increase in debt recovery
- I also developed account and data management skills and problem-solving skills when answering customer's queries in inbound and outbound calls
Waitress
Boutique del Gelato
Palma de Mallorca, Illes Balears provincia
2022.04 - 2022.06
- This position enhanced my customer service skills and engagement with diverse customers
- It also fostered my adaptability and improved my time management
Cashier
KFC
Palma de Mallorca, Illes Balears provincia
2021.09 - 2022.06
- This role improved my communication skills, as I was expected to inform my colleagues of any changes required by the customer
Education
Bachillerato - Humanities
Ies Ses Estacions
Palma de Mallorca, Illes Balears provincia 2018.09 - 2021.06
Título de Bachillerato - undefined
2021.06 - 2025.01
Skills
- Collection and Debt Recovery
- Customer service
- Account management
- Communication skills
- Oracle
- Confidentiality maintenance
- Credit risk assessments
- Microsoft Office Suite
Certification
Título de Bachillerato, 06/01/21 to Present
Languages
English
Spanish
Catalán
Timeline
Credit Specialist/ Collections Agent
NCO Europe (AT&T)
2022.12 - 2025.01
Waitress
Boutique del Gelato
2022.04 - 2022.06
Cashier
KFC
2021.09 - 2022.06
Título de Bachillerato - undefined
2021.06 - 2025.01
Bachillerato - Humanities
Ies Ses Estacions
2018.09 - 2021.06