Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Victoria Thomas

Bridgend,County Borough of Bridgend

Summary

Passionate self employed Hair Extensionist with extensive experience in customer service based job roles.

Adept at modern cutting, colouring and treatment techniques and hair extensions. Skilled in interpreting client requests for unique hair transformations. Brings 11 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Hair Extensionist

EPM hair.
Bridgend, County Borough of Bridgend
10.2014 - Current
  • My role is helping clients select hair extensions that are appropriate for their goals.
  • installing the extensions using the method they desire.
  • cutting and styling so they blend with the customers natural hair.
  • Set up workstations and treatment rooms with necessary products, equipment and supplies.
  • Managed appointments and schedules to smooth workflow.
  • Purchased supplies to maintain full stock and inventory.
  • Answer phone calls daily to schedule appointments and advise on service options.
  • Registered new clients and updated information of existing clients on logbook.

Call Centre Representative

CGI
Bridgend, County Borough of Bridgend
03.2012 - 10.2013
  • Managed and escalated complaints effectively, resulting positive customer outcomes.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Handled customer queries with 100% first-call resolution.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Education

NVQ Level 2 - Hair and beauty

Hair dressing
bridgend
09.2016 - 05.2017

Skills

  • Customer experience
  • Advanced product knowledge
  • Dispute resolution
  • Business growth strategies
  • Supplier relationship management

Timeline

NVQ Level 2 - Hair and beauty

Hair dressing
09.2016 - 05.2017

Hair Extensionist

EPM hair.
10.2014 - Current

Call Centre Representative

CGI
03.2012 - 10.2013

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Victoria Thomas