Victoria Szereszewska
Manchester ,Salford
Summary
Results-driven Supervisor with strengths in team development and conflict resolution. Leads staff training sessions to enhance customer service skills, fostering a motivated and efficient team. Implements effective inventory management practices, ensuring optimal stock levels and operational continuity. Dedicated Waitress skilled in delivering exceptional customer experiences and maintaining dining area standards. Monitors guest satisfaction, swiftly addressing concerns to ensure loyalty and repeat business. Supports team efficiency in fast-paced environments, maximising seating capacity and service quality. Dedicated Customer Service professional skilled in delivering exceptional guest experiences. Manages customer interactions with empathy, addressing concerns and ensuring satisfaction. Maintains high standards of cleanliness and organisation to support operational excellence.
Overview
3
3
years of professional experience
Work History
Supervisor
Hot sunset salon
Bognor Regis
03.2023 - 09.2025
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Gave clear staff instruction to achieve production output.
Front of House Waiter
Butlins
Bognor Regis
06.2022 - 06.2023
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Managed table allocations efficiently, maximising seating capacity and enhancing customer satisfaction.
- Maintained safe hygiene and food handling standards for full compliance.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Monitored guest satisfaction throughout meals, swiftly addressing any concerns or special requests.
- Maintained cleanliness and orderliness in the dining area, adhering to health and safety protocols.
- Performed additional tasks to keep dining room running smoothly.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere in the dining area.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Recognised and aided customers with special needs.
- Engaged with customers to gather feedback on their dining experience, using insights to drive continuous improvement.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Education
A-Levels - English language and litreture
The College of Richard Collyer
Horsham, WSX2024
A-Levels - criminology
The College of Richard Collyer
Horsham, WSX2024
A-Levels - Drama
The College of Richard Collyer
Horsham, WSX2024
Skills
- Customer service
- Team-building
- Conflict resolution
- Employee training
- Dining-area maintenance
- Communication
- Customer service excellence
Timeline
Supervisor
Hot sunset salon
03.2023 - 09.2025
Front of House Waiter
Butlins
06.2022 - 06.2023
A-Levels - English language and litreture
The College of Richard Collyer
A-Levels - criminology
The College of Richard Collyer
A-Levels - Drama
The College of Richard Collyer