Victoria Sutherland
Hartlepool,United Kingdom
Summary
Experienced in customer service and logistics, with a solid foundation in SAP. Focused on driving operational improvements and enhancing customer experiences through effective teamwork and analytical skills. With a commitment to achieving measurable results in efficiency and customer satisfaction I am looking to build upon the skills and experience I have attained to date.
Overview
37
37
years of professional experience
25
25
years of post-secondary education
Work history
Logistic Services Coordinator
Venator Materials
Stockton-on-Tees
06.2025 - 10.2025
- Resolved logistics and warehousing constraints to improve efficiency and optimise logistical performance.
- Communicated Quarterly logistics requirements to Logistic Service Providers (LSP), negotiating solutions if their capability was not aligned.
- Managed LSPs performance weekly, ensuring metrics were reached and adherence to agreed delivery plans.
- Approved LTL, multidrop shipments and additional charges while collaborating with customer service on cost-effective solutions.
- Delivered comprehensive KPI reports to management on LSPs, emphasising service performance trends and identifying cost-saving opportunities.
- Regularly introduced process improvements by analysing operational data, identifying inefficiencies, and implementing new or updated policies to enhance performance and outcomes.
- Conducted root-cause investigations into customer complaints and non-conformance within order fulfilment processes, introducing corrective and preventive actions to improve service quality.
Customer Account Coordinator
Venator Materials
Stockton-on-Tees
08.2021 - 05.2025
- Oversaw customer accounts by orchestrating communications and guaranteeing prompt responses to inquiries, cultivating relationships that enhance loyalty and retention.
- Ensured compliance with established order-to-cash processes for assigned customers, achieving targeted delivery performance and cost objectives.
- Delivered highly efficient, commercially focused customer service for internal and external customers, encompassing order acceptance, transportation booking and scheduling, shipment documentation provision, and invoice processing in alignment with customer and business requirements.
- Engaged with logistics providers to book transportation to meet agreed delivery dates and lead times for customers whilst accommodating requirements of distribution teams.
- Planned multidrop routes for LTL shipments.
- Oversaw inventories in regional warehouses, collaborating closely with supply chain to manage stock movements, intercompany invoicing, and customer order management.
- Controlled Vendor Managed Inventory for customers, integrating monthly billing and stock reconciliation seamlessly. Facilitated effective management of consignment and silo stocks to ensure timely adjustments. Optimised stock reconciliation processes, resulting in improved accuracy in monthly billing.
Receptionist
Venator Materials
Stockton-on-Tees
01.2018 - 08.2021
- Oversaw front desk operations, greeting visitors and addressing inquiries with professionalism, guaranteeing a positive customer experience for all visitors and Associates.
- Managed access controlled security system, ensuring suitable level of access for every individual.
- Crafted and administered site inductions for all visitors, maintaining induction records to uphold compliance standards.
- Optimised meeting room booking systems, balancing reservations to satisfy requirements of Leadership Team.
- Collated overseas visitor data, providing HR with all pertinent information for Tax Reporting.
Operations Administror
UK National
Eaglescliffe, Stockton-on-Tees
07.2017 - 01.2018
- Executed job planning, allocating tasks to workmen and engineers to fulfil customer requirements.
- Evaluated pricing for jobs to deliver competitive customer quotes.
- Documented comprehensive logs of completed work, producing job packs that accurately reflect all workers' time and materials utilised, guaranteeing precise pricing for each project.
Switchboard & Reception
South Tees Hospitals NHS Trust
Northallerton
09.1997 - 02.2017
- Facilitated a welcoming atmosphere for patients and visitors within hospital, showcasing compassion and skillfully managing heightened emotions alongside conflict de-escalation.
- Operated the switchboard, enhancing operational efficiency, ensuring seamless communication across departments and between service users and clinical and administrative posts.
- Executed emergency procedures to notify clinical staff of the necessity to engage and manage medical emergencies.
Data Telepgraphist & Troop Corporal
British Army
Aldershot / Germany / Harrogate
01.1989 - 05.1997
- Communicated vital information through secure telecommunication methods to ensure operational effectiveness whilst maintaining classification integrity.
- Track, log, and assess progress of all signals received into the communication centre until they reached their destination.
- Instructed and supported Army Apprentices in mastering communication protocols and equipment usage, enhancing team capability.
Education
Bachelor of Arts - History (Hons)
University of Teesside
Middlesbrough 09.2002 - 06.2025
A-Levels - History, English Language & History
Middlesbrough College
Middlesbrough 09.2000 - 06.2002
GCSEs - English, Maths, History
Middlesbrough College
Middlesbrough 09.1999 - 06.2000
Skills
- Customer service and relationship building
- Logistical planning
- SAP proficiency
- Teamwork and collaboration
- Process improvement and root cause analysis
Timeline
Logistic Services Coordinator
Venator Materials
06.2025 - 10.2025
Customer Account Coordinator
Venator Materials
08.2021 - 05.2025
Receptionist
Venator Materials
01.2018 - 08.2021
Operations Administror
UK National
07.2017 - 01.2018
Bachelor of Arts - History (Hons)
University of Teesside
09.2002 - 06.2025
A-Levels - History, English Language & History
Middlesbrough College
09.2000 - 06.2002
GCSEs - English, Maths, History
Middlesbrough College
09.1999 - 06.2000
Switchboard & Reception
South Tees Hospitals NHS Trust
09.1997 - 02.2017
Data Telepgraphist & Troop Corporal
British Army
01.1989 - 05.1997