Victoria Snook
Weymouth,Dorset
Summary
Experienced in DocuSign and HR operations. Demonstrated success in managing order processing and maintaining accurate office records. Exceptional communication abilities facilitate effective business correspondence and documentation. Strong written and verbal communication skills combined with exceptional attention to detail ensure time efficiency in all tasks. Seeking to apply administrative expertise within a collaborative HR environment.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Admin Understudy
Betfred
2025.09 - Current
- Handled administrative tasks, enabling senior staff to focus on strategic priorities.
- Answered phone calls and responded to emails from staff to ensure effective communication.
- Documented meeting notes for area team to ensure all key points were captured.
- Coordinated project tasks and staff training sessions to ensure timely project completion and enhance team knowledge.
- Troubleshooting potential problems before escalation, preventing major disruptions.
- Making sure all 48 shops are open and trading.
- Kept calm under pressure
Shop Sales Manager
Betfred
2024.09 - Current
- Led team of 5 staff, utilising motivational strategies to consistently exceed sales targets.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Designed and executed cross-promotions with partners, expanding sales and marketing opportunities.
- Cultivated client relationships, resulting in enhanced business growth.
- Assigned teams to specific events, ensuring optimal schedule management.
Assistant Sales Manager
Betfred
2011.07 - 2024.09
- Managed cash transactions and daily operations of shop
- Delivered high-quality customer service through friendly greetings and attentive assistance.
Sales Assistant
Lakeside Superbowl
2009.10 - 2015.02
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Developed strong relationships with regular customers to encourage repeat business.
- Maintained calm in high-pressure situations, ensuring seamless store operations during peak hours.
Waitress
Brewers Fayre Lodmoor
2010.07 - 2010.10
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings to create inviting atmosphere and enhance dining experience.
- Maintained clean and organised dining area, contributing to customer comfort and positive dining experience.
Cleaner
Littlesea Holiday Park
2009.01 - 2009.09
- Maintained high standards of cleanliness and hygiene for the next guest.
- Assisted with seasonal deep cleans, enhancing cleanliness and comfort after periods of heavy use.
Retail Assistant
The Sealife Centre
2008.05 - 2008.09
- Delivered excellent customer service by answering queries and providing product information.
- Managed cash register operations, reducing queue lengths for efficient customer service.
Education
GCSEs - Maths, English Language, English Literature, Science, R.E, Art
Budmouth Technology College
Weymouth 2002.09 - 2007.07
Skills
- Recruitment/Docusign
- Knowledge of hr practices
- Order processing
- Database administration
- Reporting and documentation
- Maintaining office records
- Time efficiency
- Written and verbal communication
- Business correspondence
- Telephone etiquette
- Attention to Detail
Timeline
Admin Understudy
Betfred
2025.09 - Current
Shop Sales Manager
Betfred
2024.09 - Current
Assistant Sales Manager
Betfred
2011.07 - 2024.09
Waitress
Brewers Fayre Lodmoor
2010.07 - 2010.10
Sales Assistant
Lakeside Superbowl
2009.10 - 2015.02
Cleaner
Littlesea Holiday Park
2009.01 - 2009.09
Retail Assistant
The Sealife Centre
2008.05 - 2008.09
GCSEs - Maths, English Language, English Literature, Science, R.E, Art
Budmouth Technology College
2002.09 - 2007.07