Victoria Shaw
Stoke-on-Trent,Staffordshire
Summary
Compassionate Healthcare Professional experienced in healthcare and customer service. Developed strong communication, organisational and confidentiality skills while navigating demanding environments. Passionate about making a career change focusing on making a positive impact in youth justice, youth support or family services, driven by a commitment to support children and young people.
Overview
5
5
years of post-secondary education
28
28
years of professional experience
Work history
Medical laboratory assistant
National Health Service
Stoke-on-Trent, West Midlands
2004.05 - Current
- Prepared and processed patient samples, ensuring accuracy for reliable diagnostic results.
- Maintain accurate records and documentation and follow quality standards.
- Demonstrate excellent attention to detail and organisational skills while working to deadlines.
- Prioritise workloads in a busy laboratory environment.
- Work effectively as part of a multidisciplinary team.
- Communicated effectively with colleagues and healthcare professionals to facilitate patient care.
- Engaged with colleagues to foster teamwork and optimise laboratory workflow.
- Maintain strict confidentiality and comply with NHS procedures.
Customer service advisor
Auto Direct Car Insurance
Stoke-on-Trent, West Midlands
1998.05 - 2004.05
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolving customer enquiries and concerns.
- Established strong connections with customers through active listening and personalised interactions.
- Exhibited calmness and professionalism in high-pressure situations to facilitate positive outcomes.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Worked towards performance targets, contributing to team success and service quality.
- Managed confidential customer information with integrity and attention to detail.
Education
GCSEs - Secondary School
Sir Thomas Boughey High School
Stoke on Trent 1992.09 - 1997.06
Open Learn (The open university)
2026.07 -
Skills
- Laboratory procedures
- Accurate record-keeping
- Confidentiality compliance
- Policy compliance
- Pressure management
- Resilience under stress
- Tactful discretion
- Punctuality
- Culturally sensitive
- Resilience
Timeline
Open Learn (The open university)
2026.07 -
Medical laboratory assistant
National Health Service
2004.05 - Current
Customer service advisor
Auto Direct Car Insurance
1998.05 - 2004.05
GCSEs - Secondary School
Sir Thomas Boughey High School
1992.09 - 1997.06