Summary
Overview
Work history
Education
Skills
Timeline
Generic

Victoria Sephton

Saint Neots,Cambridgeshire

Summary

Skilled General Manager enthusiastic about promoting company offerings to bring about steady business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organisational and prioritisation skills developed over 11 years in the field. The ability to liaise with multifunctional personnel company wide.

Overview

17
17
years of professional experience

Work history

General Manager, Divisional Support Manager

Wren Kitchens
Cambridge, Cambridgeshire
11.2012 - Current


  • Creating and implementing an adaptive strategy to maintain and successfully achieve a target of 11 million per circa.
  • Driving sales and conversion positively and efficiently by incentivising the team in line with the companies scope and reward offerings.
  • Collaborating with management and directors to develop and implement Key Performance Indicators, improving productivity and growth in line with key business objectives with monthly business updates and forecasting.
  • Coordinating the hiring, recruitment and training plans to build a successful and operational team both with internal and external contacts.
  • Conducting HR duties across the South of England such as Interviews, dismissals, grievances etc. Alongside training the South of England approx. 1500 employees on company process and policy changes. (divisional role)





Senior Sales Person

Harveys Furniture
Romford, Havering
05.2009 - 11.2012
  • Worked with customers to review pricing structures and explain product specifications.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Implemented ideas to efficiently resolve customer complaints, maintaining high levels of customer satisfaction.
  • Reporting on my individual performance outlining future opportunities
  • Responsible for maintaining high showroom standards


Counter Clerk, Duty Manager

TM Retail
Upminster, Havering
09.2006 - 02.2009
  • Completed accurate transactions following internal standards, industry best practices, and applicable regulations.
  • Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
  • Created positive environment of teamwork, mutual respect and morale, reducing staff turnover.
  • Scheduled staff rotas, holiday and payroll within a timely manner
  • Used cash registers and POS systems to request and record customer orders and compute transactions.



Education

CIPD Level 3 in HR Management Practice -

Havering College of Further and Higher Education

ICOES Certificate – HR and Payroll Management -

ICOES
2008

Prince 2 Foundation in Project Management -

Prince 2
2006

Skills

  • Dealership management
  • Exceptional interpersonal communication
  • Stakeholder relations
  • Cross-functional team management
  • Staff training/development
  • Strategies and goals
  • Performance improvements
  • Team standards
  • Sales planning and implementation
  • Recruitment

Timeline

General Manager, Divisional Support Manager

Wren Kitchens
11.2012 - Current

Senior Sales Person

Harveys Furniture
05.2009 - 11.2012

Counter Clerk, Duty Manager

TM Retail
09.2006 - 02.2009

CIPD Level 3 in HR Management Practice -

Havering College of Further and Higher Education

ICOES Certificate – HR and Payroll Management -

ICOES

Prince 2 Foundation in Project Management -

Prince 2
Victoria Sephton