Skilled General Manager enthusiastic about promoting company offerings to bring about steady business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organisational and prioritisation skills developed over 11 years in the field. The ability to liaise with multifunctional personnel company wide.
Overview
17
17
years of professional experience
Work history
General Manager, Divisional Support Manager
Wren Kitchens
Cambridge, Cambridgeshire
11.2012 - Current
Creating and implementing an adaptive strategy to maintain and successfully achieve a target of 11 million per circa.
Driving sales and conversion positively and efficiently by incentivising the team in line with the companies scope and reward offerings.
Collaborating with management and directors to develop and implement Key Performance Indicators, improving productivity and growth in line with key business objectives with monthly business updates and forecasting.
Coordinating the hiring, recruitment and training plans to build a successful and operational team both with internal and external contacts.
Conducting HR duties across the South of England such as Interviews, dismissals, grievances etc. Alongside training the South of England approx. 1500 employees on company process and policy changes. (divisional role)
Senior Sales Person
Harveys Furniture
Romford, Havering
05.2009 - 11.2012
Worked with customers to review pricing structures and explain product specifications.
Engaged customers to enhance in-store experience and provide outstanding customer service.
Implemented ideas to efficiently resolve customer complaints, maintaining high levels of customer satisfaction.
Reporting on my individual performance outlining future opportunities
Responsible for maintaining high showroom standards
Counter Clerk, Duty Manager
TM Retail
Upminster, Havering
09.2006 - 02.2009
Completed accurate transactions following internal standards, industry best practices, and applicable regulations.
Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
Created positive environment of teamwork, mutual respect and morale, reducing staff turnover.
Scheduled staff rotas, holiday and payroll within a timely manner
Used cash registers and POS systems to request and record customer orders and compute transactions.