Victoria Russell
Manchester,Lancashire
Summary
A dedicated, diligent professional with expertise in sales pitch delivery and informative selling, demonstrating a strong initiative and customer empathy.
Proficient in GDPR compliance and FCA regulations, ensuring all processes adhere to regulatory standards.
Skilled in pitch development, aiming to leverage these competencies towards achieving impactful sales results and fostering long-term client relationships.
Having a varied background means having many transferable skills that would benefit both clients and employers.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Sales and customer service representative
Ripe Thinking Ltd
Stockport, Greater Manchester
2022.04 - Current
- Enhanced customer satisfaction through delivery of exceptional service and timely resolution of issues.
- Facilitated implementation of effective sales techniques to boost profits and shared insights with team via self-developed training sessions.
- Cultivated strong customer relationships to foster brand loyalty.
- Leveraged comprehensive knowledge of company products and services to drive increased sales.
- Contributed ideas for enhancing customer experience during regular staff meetings.
- Consistently met and exceeded sales targets in both volume and compliance, with compliance target of 95%.
- Made approximately 60-100 outbound calls daily.
- Operated across twelve brands under one single parent company.
Warehouse operative
Proman
Wythenshawe, Manchester
2020.11 - 2022.04
- Ensured compliance with health and safety regulations for safe working conditions.
- Assisted in packing orders for delivery to customers and retail outlets.
- Handled and stored fragile items carefully to minimise damage.
- Supported in picking, packing, and dispatching high-volume orders to meet warehouse performance targets. - regularly packing over 10,000 components daily.
Operations Manager
NCP
Wythenshawe, Manchester
2019.04 - 2020.11
- Was responsible for 43 staff members and 1600 car park spaces for long/short stay car park based near Manchester Airport.
- Operated during Covid lockdown and implemented safety procedures to ensure employee and customer safety.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Managed vendor relationships to ensure timely delivery of services.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Improved on initial projected turnover by 300%
- Operated business 24/7 and was responsible for all on-boarding, HR issues, payroll and health and safety.
Education
GCSEs -
Blessed Thomas Holford
Altrincham, Trafford 1992.09 - 1997.07
Skills
- Sales pitch delivery
- GDPR compliance knowledge
- Customer empathy
- Strategic selling
- Pitch development
- Initiative
Affiliations
- I enjoy reading, spending time with my daughters and being anywhere near water
- I also enjoy photography and true crime.
Accomplishments
I have received several awards for Sales from various companies throughout my employment.
I have also received a business award for embodying company values from Principal Insurance.
Timeline
Sales and customer service representative
Ripe Thinking Ltd
2022.04 - Current
Warehouse operative
Proman
2020.11 - 2022.04
Operations Manager
NCP
2019.04 - 2020.11
GCSEs -
Blessed Thomas Holford
1992.09 - 1997.07