Victoria Rose
Bristol
Summary
Third-year student at The University of Bristol, studying Biomedical Science. Looking for temporary part-time work in Bristol or remotely. Reliable and adaptable professional with extensive experience across customer service, management, food service, cleaning, and administration. Skilled in leading teams, maintaining high standards of hygiene and safety, and delivering excellent customer service under pressure. Strong organisational, numerical, and communication skills, with the ability to work independently or collaboratively.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Postperson
Royal Mail
Pont-y-clun, Rhondda Cynon Taf
2025.06 - 2025.09
- Accurately delivered mail and parcels to residential and business addresses across assigned routes.
- Safeguarded confidential mail with unwavering attention to detail and discretion.
- Maintained excellent time management to consistently meet strict delivery schedules.
- Demonstrated strong organisational skills in sorting and preparing mail for dispatch.
- Consistently met performance targets while upholding Royal Mail’s quality standards.
Team Member
Wingstop
Cabot Circus, Bristol
2024.06 - 2025.05
- Provided professional customer service with promptness and friendliness in a busy restaurant setting.
- Recommended flavour combinations to boost customer experience and upsell menu items.
- Prepared and served food efficiently, ensuring speed and precision during peak times.
- Maintained clean and organised dining area to create welcoming atmosphere for patrons.
- Adapted to diverse roles, fostering a flexible and collaborative team culture.
Customer Team Member
The Cooperative
Pont-y-clun, Rhondda Cynon Taf
2022.10 - 2023.11
- Assisted customers with product inquiries and pricing information.
- Replenished inventory, ensuring continuous stock of products on shelves to secure optimal sales.
- Processed cash and card payments efficiently, maintaining high service standards.
- Collaborated with staff members to ensure task completion and store operations run smoothly.
Cleaner
Perfection Cleaning
Pont-y-clun, Rhondda Cynon Taf
2017.02 - 2023.08
- Improved cleanliness of houses, businesses and new-build properties.
- Prioritised hygiene practices, following strict protocols to create sanitary environments for clients.
- Maintained productivity in fast-paced settings to adhere to allotted time slots, handling challenging cleaning tasks without compromising on quality.
- Employed power washers, carpet cleaners and buffers to produce excellent results in large spaces.
- Inspected all areas of properties thoroughly, paying attention to detail to guarantee cleanliness.
Manager
Firstsource
Pontypridd, Rhondda Cynon Taf
2022.02 - 2022.10
- Managed 20 staff, consistently monitoring performance against key KPIs including call handling time and customer satisfaction to ensure service excellence.
- Ensured full compliance with company policies, procedures, and industry regulations.
- Identified performance gaps and implemented tailored coaching plans for improvement.
- Completed return-to-work documents and conducted meetings to support staff wellbeing.
- Resolved escalated customer issues and maintained a positive brand image.
Team Member
KFC
Talbot Green, Rhondda Cynon Taf
2021.12 - 2022.04
- Operated tills and processed cash and card payments accurately.
- Maintained stringent food hygiene standards in compliance with health and safety regulations.
- Supported kitchen operations by cooking and packaging orders during peak times.
- Ensured cleanliness and organisation of workstations and dining areas to company standards.
Clerk
Aggregates Express
Pontypridd, Rhondda Cynon Taf
2021.08 - 2022.02
- Handled filing, data entry, and document preparation.
- Answered phones and responded to customer and client enquiries.
- Maintained accurate records and supported day-to-day office operations.
- Organised schedules and assisted with general administrative tasks.
- Calculated prices for building materials (e.g. slag, aggregates) and processed customer orders with accuracy.
Manager
Yo! Sushi Kiosk
Llantrisant, Rhondda Cynon Taf
2021.03 - 2021.07
- Ordered stock in alignment with forecasted sales and organised FIFO deliveries to minimise waste.
- Supervised team performance while organising staff rotas and delegating tasks effectively.
- Interviewed, hired, and trained new staff members, overseeing any necessary dismissals.
- Managed and enforced strict food hygiene standards, ensuring all surfaces and equipment were sanitised, and successfully achieved a Food Hygiene Rating of 5 from the Food Standards Agency.
- Promoted menu items strategically to enhance overall sales performance.
Picker/Packer
Uneek
Pont-y-clun, Rhondda Cynon Taf
2020.11 - 2021.03
- Accurately picked, packed, and labelled orders to achieve daily targets.
- Managed inventory using handheld scanners and stock systems.
- Adhered to health and safety procedures in a fast-paced environment.
- Collaborated effectively in team settings while performing independently.
- Minimised errors for smooth operations by meticulously checking and double-checking items.
Croupier
Rainbow Casino
City Centre, Cardiff
2019.10 - 2020.11
- Monitored player activity to enforce compliance with casino regulations.
- Ensured accuracy and fairness in managing various casino games.
- Handled chips and cash securely, using quick mental maths to calculate bets and payouts under pressure.
- Facilitated high-stakes games, ensuring accurate and timely payment of winnings.
Shift Manager
Domino’s
Pont-y-clun, Rhondda Cynon Taf
2018.10 - 2019.09
- Took responsibility for running the store during shifts, ensuring smooth day-to-day operations.
- Supervised and supported team members, making sure tasks were completed correctly and efficiently.
- Coordinated with delivery drivers for prompt and accurate order fulfilment.
- Resolved customer issues as first point of contact during service.
Hairdressing Assistant
Bernices
Pont-y-clun, Rhondda Cynon Taf
2016.07 - 2017.02
- Supported stylists by preparing clients, washing hair, and maintaining salon cleanliness.
- Assisted with stock replenishment and front-of-house duties.
- Provided friendly and professional customer service.
- Ensured a smooth workflow in a busy salon environment.
Education
BSc - Biomedical Science
The University of Bristol
Bristol, England 2023.09 - 2026.07
Access to Higher Education Diploma - Biosciences
Cardiff and Vale College
Cardiff, Wales 2022.09 - 2023.07
GCSE -
Y Pant Comprehensive School
Pontyclun, Wales 2012.09 - 2017.07
Skills
- Customer service
- Leadership & team management
- Communication
- Teamwork & independent working
- Organisation & time management
- Adaptability
- Cash handling & transactions
- Food hygiene & safety
- Stock control & inventory
- Administration & clerical tasks
Accomplishments
Bristol PLUS Award – University of Bristol
- Completed the Bristol PLUS Award, demonstrating evidence of significant professional skills and experience gained outside the formal curriculum.
- Developed employability, professional, and personal skills through 70+ hours of verified experience across multiple sectors.
- Attended workshops and courses on career development, transferable skills, and selection processes.
Timeline
Postperson
Royal Mail
2025.06 - 2025.09
Team Member
Wingstop
2024.06 - 2025.05
BSc - Biomedical Science
The University of Bristol
2023.09 - 2026.07
Customer Team Member
The Cooperative
2022.10 - 2023.11
Access to Higher Education Diploma - Biosciences
Cardiff and Vale College
2022.09 - 2023.07
Manager
Firstsource
2022.02 - 2022.10
Team Member
KFC
2021.12 - 2022.04
Clerk
Aggregates Express
2021.08 - 2022.02
Manager
Yo! Sushi Kiosk
2021.03 - 2021.07
Picker/Packer
Uneek
2020.11 - 2021.03
Croupier
Rainbow Casino
2019.10 - 2020.11
Shift Manager
Domino’s
2018.10 - 2019.09
Cleaner
Perfection Cleaning
2017.02 - 2023.08
Hairdressing Assistant
Bernices
2016.07 - 2017.02
GCSE -
Y Pant Comprehensive School
2012.09 - 2017.07