Victoria Pemberton
Norwich,United Kingdom
Summary
Skilled and dedicated Test Manager with expertise in Quality Assurance, Development methodologies, and Release management. Demonstrates strong communication and leadership skills, coupled with analytical and critical thinking. Proficient in test tooling, automated testing software, and performance testing. Skilled in resource planning, user acceptance testing, and test strategy development. Adept at using JIRA, ADO, Confluence, and defect tracking tools to enhance team efficiency. Committed to delivering results through a results-oriented mindset and effective team member coaching.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Digital Test Manager
Greene King
Bury St Edmunds, Suffolk
2025.06 - Current
- Defined test strategy for digital products, aligning with business and delivery objectives.
- Planned and managed testing activities, covering functional, non-functional, automation, performance, accessibility, and security testing.
- Created and maintained test frameworks, ensuring adherence to best-practice testing processes.
- Oversaw test environments and data, guaranteeing availability, stability, and compliance with GDPR.
- Led and mentored test teams, including manual testers, automation engineers, and external vendors.
- Managed budgets, timelines, and resources across digital programmes and portfolios.
- Collaborated with product, development, UX, DevOps, and business stakeholders to embed quality early in processes.
- Set and monitored quality metrics such as defect trends, test coverage, and release readiness.
- Assess and mitigate quality risks throughout the lifecycle of a digital initiative.
- Champion continuous improvement, introducing new tools, techniques, and quality practices.
- Ensure digital products meet regulatory, accessibility, and security standards before release.
Digital Test Lead
Greene King
Bury St Edmunds, Suffolk
2022.05 - 2025.06
- Managed day-to-day QA tasks across entire digital estate.
- Oversaw operations of Digital QA team at Greene King.
- Created strategic documentation defining benchmarks and success criteria for digital deliverables.
- Engaged key stakeholders to ensure quality throughout project lifecycle.
- Cultivated strong relationships with third-party digital partners and internal teams.
QA Lead
University of East Anglia
Norwich
2020.11 - 2022.05
- Designing and executing software testing procedures. Creation of a testing strategy and operational test plan methodologies.
- Line management and day to day running of the QA team within the university.
- Providing feedback on quality of scripting, acceptance criteria and key testing functions to ensure adherence to strategy in place.
- Analysis of testing output to provide advice and guidance to project and delivery teams.
- Create, develop and implement Quality Assurance best practices.
- Key Stakeholder management both internal and external to the business.
- Working with IT service and business departments to ensure that they have the appropriate level of knowledge and training and awareness to assist in testing and quality assurance procedures.
- Ensuring IT services utilise agreed testing tools and procedures effectively including deployment of testing environments and use of testing tools such as Selenium, JMeter and Cucumber.
- Promote continuous improvement in use of testing tools and procedures for testing.
- Ensuring compliance is maintained for information and infrastructure security in accordance with legislative and audit requirements.
Digital Test Lead / Strategy Consultant
Borne
Norwich, Norfolk
2020.01 - 2020.11
- Liaising with internal and external suppliers, teams and team leaders to ensure the correct test strategy is put in place for the customer.
- Driving forward new change in the digital space for testing and the way testing can be brought into digital.
- Always looking to innovate and improve the way testing is conducted including recommendation of alternative tools, solutions, and methods.
Digital Journey Consultant
Aviva
Norwich
2016.04 - 2019.12
- Measuring and evaluating the impact of individual campaign and communication, activities, and make recommendations on next steps.
- Day to day management of approval process of webpages on www.aviva.co.uk.
- Recommend and produce campaign and media plans that support the brand and business strategies, including test and roll out strategies.
- Work to optimise www.aviva.co.uk by working alongside marketing and digital areas within the business.
Education
GCSEs -
Taverham High School
NorwichA-LEVELS - Business Studies and Film Studies
Norwich City College
Norwich 2001.01 - 2003.01
ISTQB - Advanced Test Manager
ISTQB - Foundation and Advanced Test Analyst
Skills
- Project management and development methodologies
- Quality assurance methodologies
- Release management and change control
- Test tooling and methodologies
- Communication and leadership skills
- Analytical and critical thinking
- Results-oriented mindset
- Test case design
- JIRA and Confluence
- Defect tracking tools
- Team member coaching
- Automated testing software
- Performance testing
- Resource planning
- User acceptance testing
- Test strategy development
Timeline
Digital Test Manager
Greene King
2025.06 - Current
Digital Test Lead
Greene King
2022.05 - 2025.06
QA Lead
University of East Anglia
2020.11 - 2022.05
Digital Test Lead / Strategy Consultant
Borne
2020.01 - 2020.11
Digital Journey Consultant
Aviva
2016.04 - 2019.12
A-LEVELS - Business Studies and Film Studies
Norwich City College
2001.01 - 2003.01
ISTQB - Advanced Test Manager
ISTQB - Foundation and Advanced Test Analyst
GCSEs -
Taverham High School