Victoria Pazera
London,Eng
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Ready to takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
Work History
Assistant manager
Fullers
London, England
12.2022 - Current
- Went from starting off as front of house to Supervisor to now Assistant manager at Fullers within working in the same pub for 2 years 3 months.
- Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
- Trained junior staff members on correct pouring techniques, reducing wastage considerably.
- Supervised cleanliness of bar area to maintain a welcoming environment.
- Handled customer complaints with professionalism and discretion.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Social media e.g. TikTok \ Instagram
- Created enticing seasonal drink specials to increase sales during holiday season.
Front of house team member
Lebanese Garden Lounge
London, England
07.2021 - 10.2022
- Handled complaints effectively, resulting in increased customer satisfaction.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Maintained high standards of customer service during peak times.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Hairdressing assistant
Number Four Hairdressers
London, England
01.2018 - 03.2019
- Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
- Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
- Maintained clean, hygienic salon environment for optimal client comfort.
- Promoted salon products for increased sales revenue.
Education
A-Levels - Health & Social Care
Southfield's Academy
London 01/2021 - 05/2023
A-Levels - Travel & Tourism
Southfield's Academy
London 01/2021 - 05/2023
Skills
- Social media advertising
- Cellar management
- People Management
- Money handling
- Customer engagement
- Customer Service
- Team Leadership
Languages
English
Fluent
Polish
Fluent
Interesting Facts
- I have had some trainings/courses
- I am a service coach at fullers
- Passionate of growing in Fullers
- Very flexible
Timeline
Assistant manager
Fullers
12.2022 - Current
Front of house team member
Lebanese Garden Lounge
07.2021 - 10.2022
Hairdressing assistant
Number Four Hairdressers
01.2018 - 03.2019
A-Levels - Health & Social Care
Southfield's Academy
01/2021 - 05/2023
A-Levels - Travel & Tourism
Southfield's Academy
01/2021 - 05/2023
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