Summary
Overview
Work History
Education
Skills
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Previous Work Experience Post 2016
Certification
References
Timeline
BusinessAnalyst
VICTORIA PATEL

VICTORIA PATEL

Crawley,West Sussex

Summary

Accomplished professional with extensive experience in business administration, financial reporting, and public relations.

Proven expertise in data entry, complaint resolution, and staff management. Adept at handling enquiries, managing CRM systems, and supporting marketing projects. Skilled in Microsoft Office, marketing and design platforms, spreadsheet formulas, and event coordination. Demonstrated ability to manage recruitment and training processes, coordinate travel arrangements, and oversee payroll and budgeting. Strong written and verbal communication skills with a focus on customer relationship management.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Office Manager

Bespoke Home Care Ktd.
Crawley, West Sussex
04.2024 - Current
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Processed invoices and purchase orders with high attention to detail.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Managed database to maintain updated records and accuracy.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Coordinated office workflow and implemented improvements to drive efficiency and productivity.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Identified skills gaps and arranged relevant training to upskill clerical team.
  • Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
  • Liaised with external vendors and service providers to address on-site maintenance and repair needs.

Public House Landlord

The Blue Moon
Rhyl, Denbighshire
10.2021 - 04.2023
  • Day-to-day running of the public house.
  • Answering business enquiries via email and social media, organising events and functions, including contacting customers to arrange their party, liaising with management to book such events in the diary, sourcing performing acts for ticketed and free events, and maintaining and building a rapport with customers, acts, and the community to assist the business's growth and reputation.
  • Creating working timetables and schedules for staff.
  • Maintaining an up-to-date schedule of events, daily offers, and promotions.
  • Daily bookkeeping, planning, and projecting of all finances via Excel.
  • Filing VAT returns via the government website.
  • Creating risk assessments for Covid-19, events, and other functions.
  • Liaising with police, council, and the Pubwatch group regarding upcoming events and other related material.
  • Overall training of staff, and monitoring of duties carried out.
  • Creating and designing content, marketing, and maintaining a constant media presence for the business's live main website, Google search display, TripAdvisor, Facebook, Twitter, and Instagram pages using the platforms Meta Business Suite, UseYourLocal.com, Canva, and Kapwing.
  • Responsible for producing all print media for the business.

Administrative executive

Citizens Advice Bureau
Horsham, West Sussex
11.2020 - 05.2021
  • Liaising directly with the CEO, organising their diary, and arranging key meetings.
  • Carrying out risk assessments for multiple sites, including Covid-19 RAs.
  • Creating surveys via Survey Monkey for projects headed by stakeholders.
  • Despatching electrical equipment to new starters, as well as ensuring the devices are logged accordingly and accurately.
  • Assisting Volunteer Managers with answering general enquiries via their inbox.
  • Editing and producing valued content for the main live website, Google search display, Facebook, Twitter, Instagram, and LinkedIn profiles using the platforms Page Engine, WordPress, Kapwing, Hootsuite, and Canva.
  • Editing official documents where applicable, i.e. Contact number alteration, operation hours.
  • Access to petty cash to dispatch equipment for advisors, as well as cash vouchers for volunteers.
  • Assisting advisors with government schemes, including contacting clients directly for information, following up to ensure all is well, inputting the relevant data onto various shared spreadsheets, and our intranet system, Casebook.
  • Organising Covid PPE required for sites, liaising with General Managers to ensure stocks are maintained, and creating a shared Excel spreadsheet for all to access to update any items that need replacing or re-ordering.
  • Working closely with project managers within particular grants, involving speaking to clients, their referees, and liaising with the bookkeeping team, ensuring the client receives the best possible outcome.
  • Assisting HR by coordinating equipment, and providing guidance to CAWS programmes such as HR Toolkit and Okta training to new starters.

General Administrator

Chris Savage Stone Specialists
Coolham, West Sussex
04.2020 - 10.2020
  • Providing stock allocation for ongoing contracts.
  • Ensuring all employees' payroll is complete and updated to date daily.
  • Inputting data into Excel to maintain the costing matrix.
  • Dealing with enquiries via email and telephone.
  • Processing expenses and forwarding relevant documents to account.
  • Liaising with site managers for deliveries and projects as they arise.
  • Data entry, filing, maintaining annual leave records
  • Maintaining and ordering of stock including stationery and machinery equipment
  • Creating rapport with staff as well as customers to create continued business
  • Production of various office and staff reports/van sheets
  • Proficient Microsoft Office user.

Property Coordinator

Arun Estates
Horsham, West Sussex
08.2019 - 03.2020
  • Arranging Inventory, Interim and Checkout reports - liaising with tenants and clerks to confirm attendance
  • Forwarding the relevant reports to the landlord for their revision
  • Ensuring compliance certificates remain up to date - EPC, Gas Safety
  • Responding to maintenance issues raised by tenants - arranging contractors' quotes/assessments and advising the landlord of works required and raised
  • Obtaining competitive quotes through contractors
  • Negotiation and release of the tenant's deposit
  • Discussing and executing renewals between the tenant and landlord
  • Contacting tenants and landlords regarding arrears - encouraging communication between ourselves and tenants to ensure they pay outstanding amounts
  • Maintaining and growing relationships/rapport with tenants, landlords and contractors via telephone and email
  • IT proficient - Radar, Excel, Word, Outlook.

Call Centre Associate

Scobie Mcintosh
Smallfield, Surrey
05.2018 - 08.2019
  • Providing excellent customer service via verbal and written communication
  • Excel trained and proficient to an intermediate level
  • Maintaining the structure of and updating daily and weekly reports for 5 customer companies, also answering any enquiries they may have concerning the findings
  • Communicate within the team to resolve any office or customer queries and concerns
  • Creating and maintaining rapport with customers and companies, making their experience a more personalised and satisfied one
  • Assisting other members of the team with workloads, liaising with various departments within the building and delegating jobs to allow for a more placid operation.

Bar manager

Turtle Bay
Crawley, West Sussex
10.2016 - 05.2018
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

Passenger Service

Airline Services
Horley, Surrey
04.2016 - 10.2016
  • Checking in and boarding passengers
  • Providing the highest level of customer service
  • Successfully trained with multiple systems for a variety of airlines
  • Maintaining a high standard of appearance to represent the company
  • Answering and resolving customer enquires as well as escorting them through the airport if required.

Education

Diploma of Higher Education - Performing Arts

Brighton College
Brighton
09.2010 - 05.2012

GCSEs -

Oriel High School
Crawley, West Sussex
09.2007 - 07.2009

Skills

  • Business administration
  • Data Entry
  • Financial reporting
  • Public Relations
  • Complaint resolution
  • Microsoft Office
  • Promotions
  • Enquiry handling
  • Spreadsheet formulas
  • Customer Relationship Management (CRM) system
  • Recruitment and training
  • Marketing project support
  • Invoice preparation
  • Travel coordination
  • Payroll and budgeting
  • Event coordination
  • Written and verbal communication
  • Staff management

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Previous Work Experience Post 2016

Mungo's Bar, Bartender

Horsham, West Sussex - Dec 2015 – June 2017 

The Beehive, Bartender/Waitress

Reigate, Surrey - Jan 2015 - June 2015

The Grasshopper, Bar Manager

Crawley, West Sussex - June 2012 - April 2016

JJ Whispers, Bartender/Waitress

Crawley, West Sussex April 2011 – April 2012 

K2 Leisure Centre, Lifeguard/Recreational Assistant

Crawley, West Sussex - Nov 2010 – June 2011

Liquid and Envy, Bartender

Crawley, West Sussex Sept 2010 – April 2011 

Billingshurst Leisure Centre, Lifeguard

Billingshurst, West Sussex Aug 2010 – January 2011

Certification

BIIAB Level 2 Award Personal Licence Holder

Enhanced DBS check

Full drivers license with access to vehicle

References

References available upon request.

Timeline

Office Manager

Bespoke Home Care Ktd.
04.2024 - Current

Public House Landlord

The Blue Moon
10.2021 - 04.2023

Administrative executive

Citizens Advice Bureau
11.2020 - 05.2021

General Administrator

Chris Savage Stone Specialists
04.2020 - 10.2020

Property Coordinator

Arun Estates
08.2019 - 03.2020

Call Centre Associate

Scobie Mcintosh
05.2018 - 08.2019

Bar manager

Turtle Bay
10.2016 - 05.2018

Passenger Service

Airline Services
04.2016 - 10.2016

Diploma of Higher Education - Performing Arts

Brighton College
09.2010 - 05.2012

GCSEs -

Oriel High School
09.2007 - 07.2009

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