Victoria Olaoye

• Managed over 150 customers weekly through phone calls and face to face enquiry.
• Followed industry trends and set pricing strategies to maximise business returns.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Budgeting and negotiating with suppliers.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Maintaining financial and other legal records.
• Assisted customers in locating products.
• Implemented promotional displays to increase product visibility and sales.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.

• Managing 17 team members weekly.
• Maintaining detailed and accurate records of concerns and storing them securely.
• Taking lead responsibility for children's safety during service, and special events.
• Managing multiple projects, ensuring organisation and efficiency.
• Maintaining all project documentation, guaranteeing accuracy and accessibility.
• Ensuring that safeguarding policies are known and adhered to by team members.
• Managing logistics of events, resulting in smooth operations.
• Coordinating project tasks for successful and timely completion.
• Collaborating across departments for strategic planning purposes.
• Scheduling meetings to discuss progress of projects and tasks.
• Established clear budgets and cost controls strategies to meet objectives.

• Data Entry/Indexing Data
• Scanning, filing, printing and archiving documents.
• Light Manual Handling Duties
• Working to strict deadlines
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.

• Recovering outstanding debts and maintenance of accurate records and continually improving collection rates.
• Requesting payment by effective and efficient communication.
• Reviewing outstanding debts within set timeframes and follow up if payment is not received.
• Escalating complex and difficult accounts to the assistant credit control manager.
• Processing electronic payments.
• Promoting and set up direct debit instructions.
• Following up rejected direct debits and obtain alternative payment if required.
• Communicating appropriately with home managers, residents, relatives, to make suitable arrangements to clear any debts owed.
• Maintaining cash sheets with confirmed and expected payments.
• Addressing queries/complaints from residents, care homes and relative effectively, diarising all communications.
• Obtaining copies of all legal documentation as required such as POA/Probate/Land Registry searches.
• Understanding the various types of debt and appropriate process for collection.
• Reporting un-paid client contributions to the relevant authorities in line with their required timeframes.

• Multitasking – switching between multiple systems.
• Delivering great customer service.
• Identifying member's needs and resolving queries efficiently.
• Keeping up to dates with scheme changes and policies.
• Attending meeting.
• Admin tasks such issuing p60, payslips, assisting member with accessing their online portal, data input, update member records, case referral to relevant departments.
• Keeping up to date with relevant trainings.

• To provide excellent customer service by engaging with customers.
• Listening to customers' needs and sorting out the best products and plans.
• Working to meet target.
• Remaining calm under pressure while dealing with difficult calls.
• Handling queries quickly and efficiently.
• Dealing with complaints and resolving them.

Providing excellent customer service by ensuring products select meets all the required criteria i.e., date codes, substitute, product quality.

• Ensuring product are packed correctly.

• Working effectively as a team to meet company’s target.

• Dealing with customer’s queries on the shop floor.

• Communicating effectively with store colleagues to ensure product availability for all customers.

• Follow written and verbal instructions.

• Ensure all policies and procedures are followed.

• Provided emotional support to children facing personal or academic challenges.
• Ensured safety of students at all times during school hours.
• Organised engaging educational activities promoting social skills development.
• Facilitated integration of students into mainstream education through targeted support.
• Collaborated closely with teachers to monitor student progress.
• Prepared learning materials based on individual student requirements.