Victoria Ogbeide

• Produced written documentation and visual presentations to report data to influence key stakeholders.
• Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
• Designed and implemented business solutions to align with objectives and industry best practices.
• Prepared comprehensive analyses and reports

Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
Collaborated closely with marketing and operations department to identify, support and maximise expansion opportunities.
Input current metrics into tracking documents and spreadsheets and prepared reports.
Identified skills gaps and arranged relevant training to upskill clerical team.

Assisted customers with varying questions using product knowledge and service expertise.
Answered customer telephone calls promptly and improved on-hold wait times.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Increased revenue by upselling and recommending products